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Review of Grasshopper

  • Reviews Icon 7 Reviews
  • Points Icon 15 Points
  • Screenshots Icon 1 Screenshot
  • Questions Icon 0 Answers

Overall Experience
Ease of Use
Customer Service
What does the company do well?
Take calls well. I like the distinctive ring tone and that voice mail is separate from the voice mail of my own cell phone. Making calls is good, so I do not have to give my own number. But that's WHEN that feature really works. It is not reliable in my opinion. Approximately 40% of the time, when I try to make a call, I get a horrible answer and a white noise and I can not hear a ringtone. Once the other person answers, I can not hear them about the distortion.
What does the company not do well?
Another problem VERY annoying is if someone sends a text message to the main number, EACH PERSON (extension) in your company that has the application loaded will HEAR a text alert and see that text in a banner alert. It is assumed that only Ext 1 receives audio and banner alerts for texts to the main number
What do you wish you had known about the company before using?
In general it works well, but there are details to improve