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Review of ADP Payroll

  • Reviews Icon 7 Reviews
  • Points Icon 52 Points
  • Screenshots Icon 4 Screenshots
  • Questions Icon 1 Answer

Overall Experience
Ease of Use
Pricing
Customer Service
What does the company do well?
Super Easy to Add New Employees via the Online Portal. It is also easy to run payroll for a given period. I love when you are about to finish payroll for a given period, it lets you know how much cash is required for the payroll period. I love this because then I can double check that there is enough cash in the bank.
What does the company not do well?
Recording Cash Bonuses for employees is a painful process. You have to do it individually for every employee which takes a few minutes for each employee, so if you have a lot of employees like I do, you have to plan to spend a couple of hours manually doing this. Also, their support is not very helpful in resolving any issues you may have. ADP is also prone to not file the correct payroll tax documentation to state entities. I have had issues with them not submitting the correct information to Florida which has wasted my time it trying to resolve it.
What do you wish you had known about the company before using?
Even though it is user friendly, there are still problems like manually having to record bonuses. Also the pricing structure is really weird.