What does the company do well? Our biggest benefit we receive is how easy it is to send invoices and receive payments online. Freshbooks makes this much easier than some of the other solutions we have tried over the years.
What does the company not do well? However, the only drawback we have experienced with Freshbooks is its limited subscription level. We have exceeded your standard higher level package, but we are not big enough to financially justify a personalized and business package.
What do you wish you had known about the company before using? We love it since customer service has always been super friendly, easy to understand, and have always looked forward to helping. This interest and willingness to be useful goes a long way.