What does the company do well? The company is great about communication. Our rep reaches out every month to make sure we have all the tools we need to succeed. They are also very helpful when you have questions or need help setting up things within the platform. They troubleshoot quickly, as well.
What does the company not do well? The tutorials are a little confusing and the "How-Tos" use a lot of jargon, making them hard to understand. Without the extensive help of our BrightEdge rep, we probably would not understand the full capabilities of the platform. There is a lot more explaining that could go into the platform to make it easier for the average user.
What do you wish you had known about the company before using? The platform was purchased by a client and we were asked to manage it. I had very little background knowledge on BrightEdge prior to this, so I think I would have just preferred to understand it a little better beforehand.
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