What does the company do well? The BEST conversational marketing tool on the market. Allows you to make robust, customized workflows for essentially any scenario.
What does the company not do well? In order to make this product work, you MUST be willing to put in the internal work for implementation. There is only some minor support to implement and set up workflows. If you want to get creative/super customized...you may have to hire outside help.
What do you wish you had known about the company before using? In order to get the kind of results they advertise, you must be willing to put lots of upfront time and effort into the implementation. It's not as easy as simply turning it on! You won't see the meetings come in.
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