What does the company do well? Excellent customer support support that works 24/7. Freshsales is very good for lead management (potential clients). Its system of creation of tasks is very detailed, it allows to even add collaborators to each task
What does the company not do well? Certain functionalities such as the management of contacts and accounts are too visually similar, so its simplicity makes these options confused and ends up slowing down the work to those who are not so familiar with its use
What do you wish you had known about the company before using? Nothing that we would have liked to know about freshsales before acquiring it. It is a stable platform, excellent for our sales staff have a comfortable and fast experience when managing customer relationships
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