What does the company do well? We have used Service Fusion for just over a year and its been a really great fir for us. The software is perfect for a company with field workers such as us. From the desktop view we are able to see all jobs, invoices, track documents for each client, and dispatch field workers. From the field worker app all the information is at your fingetips. Directions to the site, job description, relevant drawings, client contact info, and a lot more. Its been a fantastic solution of organizing our business. We love that the # of users is unlimited as some of our users are temporary or use the app rarely, so we dont have to be selective with who is allowed to access the system. And finally customer service is always great anytime we need any help with any custom solution.
What does the company not do well? The app needs a little tweaking but its nothing major. All the core functionalities are perfect. The app does not have a natural flow and depending on what the admin allows the user to do some features override the others which can be a little frustrating. It would be great to see a home button on all screens instead of an edit button replacing the home button. And having admin privileges equivalent to the desktop site would be a huge help on the app. As an owner of the business im on my phone very often and away from the computer, it would be a huge help if i could manage my staff from the app or a mobile site(not available).
What do you wish you had known about the company before using? There were no surprises once we signed up, the sales team is very clear of all the options of the software and are there to guide you once you sign up.