What does the company do well? Contactually is a very user-friendly CRM. It's easy to input contact information, a nice way to record touch-points, and also has a way to automate some processes within your business, like recruiting. The reps reach out to you to make sure you're catching on to how to use their software. I even had a personal webinar with a rep and a teammate to go over specifically how to work their software into our business processes.
What does the company not do well? There really isn't anything that I can think of that Contactually doesn't do well. If I had to pick something, I'd say the pricing structure could be a little more affordable-but that certainly doesn't weight that much on my opinion.
What do you wish you had known about the company before using? I wish I would have just known about this program sooner! Since for one of my clients, we are knee-deep in using a competitor program and the thought of transferring everything over scares me! It is much more user-friendly and has more features than what we are currently using.