What does the company do well? The account team and customer service is outstanding. They respond quickly and give options along with tips that have improved our use of this learning tool. The company is an "out of the box" type thinking company and considers everything can be improved. They have ignited a creative spark in our team. Go to their "Yellowship" event even if you don't use them. You will walk away with amazing learnings! https://www.lessonly.com/yellowship/
What does the company not do well? We don't primarily use Lessonly for training. We saw the learning library offering as a way to provide an economical knowledge management system for our call centers across the US to replace an older system . We would like to see increased functionality and flexibility in this area of the technology. We are moving into utilizing the training lessons more over 2019, but for now the learning library's flexibility is the only pain point we have with Lessonly. We are huge fans!
What do you wish you had known about the company before using? Some of the search return logic does not work well with subjects similar in nature. We have some cases we struggle with accurate returns for information being searched, but are working with the account team to create better tags and words that will get our users to the information timely while on the call.
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