What does the company do well? Ease of use is great for both admins, lesson creators, and "learners". customization is pretty open and i love that there's an element library to save often-used images, text, links, etc. embedding videos, gifs, images, etc is so easy and these elements are really important for enhancing the visual interest for online documentation software. the people there are friendly and easy to work with, and our company embraces this platform more everyday! since they're new-ish they're very receptive to suggestions as well.
What does the company not do well? Some pieces of the admin/manager view are cumbersome, like editing people/teams and adding new hires. the fields are open string fields instead of indexed to existing users/teams, etc. (for example when i want to indicate to whom each learner reports, i would prefer to be able to choose from an existing user, not just type an open text answer). they're adding some really neat features but they're all specifically catered towards zendesk - and since we are not zendesk users it makes us feel kind of left out.
What do you wish you had known about the company before using? There is nothing "i wish i knew" as they were very transparent and clear about what to expect/what was needed
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