What does the company do well? Zendesk has an interesting system of multiple channels, so that communication with customers is not interrupted at any time. Has a good record of work reports
What does the company not do well? Zendesk does not offer the user the ability to perform routing automatically. We do not like how complicated it is to manage tickets. Its price of 149 USD (for the Enterprise plan) is excessively expensive
What do you wish you had known about the company before using? That Zendesk was so good at tracking, and that it had such good self-service support. This service has met all expectations, so we are satisfied with Zendesk
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