What does the company do well? Docusign makes it easy to customize templates for digital signatures. It's a fairly simple software to configure and has the ability to convert most documents to PDF. It integrates with most cloud based document storage.
What does the company not do well? For a business that does not have to digitally sign documents very often throughout the year, I wish they had more flexibility on their pricing plans. The free version they had years ago had the ability to sign and send a certain amount of documents/mo. Now they have phased that out, force you to buy a monthly or yearly plan. For my business situation I cannot justify their lowest pricing tier as I just don't use it that much.
What do you wish you had known about the company before using? The software works as it should. Other than the pricing tiers I don't see any other negatives.
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