What does the company do well? I have found that Critical Mention does a really strong job monitoring the media for my client's media mentions. I really like the ability to use keywords that allow me to search for any mention of any of my clients by name or industry.
What does the company not do well? I didn't find any immediate concerns. I think the actual program does a great job with media mentions and their customer service is very strong. There wasn't any area that the company doesn't do well. Always room for improvement, but overall a wonderful experience.
What do you wish you had known about the company before using? I wish I had started using this application much sooner. Perhaps a little more about the areas that Critical Mention allows you to track.
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