What does the software or service do well? Customer service is excellent, gift and grant tracking is easy and reports are pretty good. Pledges are also easy to record.
What does the software or service not do well? Their peer to peer system is terribly complicated. Their interaction recording is bad.
What do you wish you had known about the software or service before using? That the p2p would not be worth using at all. Wish I knew that this isn't a system to track contact/interactions. You can't upload contact info into existing records. Wish I knew that there's a time delay for getting emails ready to be sent out.