What does the software or service do well? I used to use Norton Security exclusively and then decided to try Avast. I must say that I was very quick to go back to Norton and I'll explain why. My tech company is trusted by hundreds of businesses to ensure their computers are running safely and nothing will compromise their network. Other security software was too obtrusive, but Norton works very powerfully in the background.
What does the software or service not do well? Customer service can be challenging, but that is the case with most software companies. If you're patient, you will get someone on the line to help or you can make use of their chat feature.
What do you wish you had known about the software or service before using? There are some much deeper scanning options that are available with Norton, but they're not obvious when you first install the software. Look a little deeper and you'll see that you can perform deeper scans of your hard drive and browsers.
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