What does the software or service do well? I've used Spybot for years in conjunction with anti-virus software. It's good at picking up malware installed that isn't a virus(which is what the the anti-virus scanner is for) and finds things the virus scanner isn't meant to search for. There are frequent updates to the malware database and it's always current. The company does a good job in supporting their product and making improvements.
What does the software or service not do well? It does what's it's supposed to do. The only thing I don't like is the User Interface. It seems dated and has stayed the same forever. Also it can be confusing a bit when updating the immunization files and then wanting to scan. You are in different windows. I wish everything would take place in one window. I know how to navigate it fine, but I wish it was just a bit simpler and "prettier". It gets the job done though.
What do you wish you had known about the software or service before using? The pricing scheme is a little much for different levels depending on your use and the free version can be hard to find. It's worth the donation price because it works in finding malware.
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