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Review of DonorSnap

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Overall Experience
Ease of Use
Customer Service
What does the software or service do well?
The acknowledgment set up is great - I like that I have the ability to assign a thank you letter to a donation which puts them in a queue so that I can create letters once a week or so instead of creating one at a time. I also like that I can have more designations than just "individual" or "business". I also like the ability to have a 2nd contact in the same record for partners/spouses that do not share a last name.
What does the software or service not do well?
The reports are sometimes complicated and when I export, I end up having to do a lot of editing because I can't get the exact information that I need from the DonorSnap filters.
What do you wish you had known about the software or service before using?
That the reports and donation tracking process would be a bit time consuming.
Have you used a competitor to the software or service? If so, how does it compare?