What does the software or service do well? Integrates flawlessly with Outlook and Gmail gathering all contacts from those sources and syncing ongoing as contacts are added and email comes in.
What does the software or service not do well? Organizing contacts is a bit tedious as it has to be done one by one manually, wish there was a way the software could help categorize some of the contacts for example ones that have a business domain.
What do you wish you had known about the software or service before using? Requires a decently sized contact database to be cost effective, I would estimate over 2500 contacts depending on how active the clientele are in providing business.
Have you used a competitor to the software or service? If so, how does it compare? I looked at several other software to manage contacts the most important part to me was to quickly transfer the contacts from various sources to one place and Contactually was the best at that task.