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Review of Vacasa

  • Reviews Icon 1 Review
  • Points Icon 20 Points
  • Screenshots Icon 1 Screenshot
  • Questions Icon 1 Answer

Overall Experience
Ease of Use
Pricing
Customer Service
What does the software or service do well?
Impressive online marketing platform; glossy, well designed marketing campaigns
What does the software or service not do well?
Horrible mid-level management problems causing terrible customer & employee attrition
What do you wish you had known about the software or service before using?
That all the glossy marketing is only that - they don't do what they say they will. Example - they say they won't charge for light bulbs, then suddenly dozens of clients just received "energy upgrade" charges on their last statements for bulbs that weren't even changed.
Have you used a competitor to the software or service? If so, how does it compare?
Yes, I've done a deep dive into many competitors since now as a realtor I needed to decide who I would refer my clients to. iTrip is much better with a stable management team. Smaller mid-sized management companies do a much better job in market. I would NEVER refer Vacasa to anyone ever again.