What does the software or service do well? It is great at saving audiences and allows us to quickly send emails out to various markets with a click, and we use this across all three of our brands. Its a great way of sending mass emails.
What does the software or service not do well? It can be a little user-unfriendly at first as there isn't a great introduction to the layout for new users, but once you get the hang of it and learn where things are, it gets familiar.
What do you wish you had known about the software or service before using? I would have liked more tutorials on how to navigate the dashboard, where to find certain options and information, and continued stat updates as our stats have stopped and no clear reason as to why.
Have you used a competitor to the software or service? If so, how does it compare? We have used MoonMail and while we thought it had its benefits, the community support and familiarity of MailChimp and the number of integrations into various web platforms outweighed the benefits of MoonMail, so we went with MailChimp.
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