What does the software or service do well? Odesk was awesome! after merger and renaming to 'upwork', it's been a down-work spiral.
What does the software or service not do well? Odesk used to allow business owners to look at full profile of potential contractors. Then they started hiding much of the data and making it harder to find more qualified contractors. They then started charging contractors more and even started charging us hiring managers. Then they added more fines for using credit cards and now they are raising their rates even more and asking hiring managers to pay a monthly fee for basic services they've always had available for free when they were odesk.
What do you wish you had known about the software or service before using? that Odesk was going to sell out their client base and completely go on attack on both hiring managers and contractors, in order to push profits above customers interests.
Have you used a competitor to the software or service? If so, how does it compare? I'm looking for more trustworthy sites where contractors and hiring managers are welcomed like odesk used to.