What does Zoho CRM do well? Zoho CRM provides all the CRM functionality of enterprise class solutions at a fraction of the cost. The ability to track your pipeline on a daily basis, engage your clients through email and social media, and provide dashboards for the health of your business makes Zoho an everyday application for me,
What does Zoho CRM not do well? The support is not great so you really need to know what you are doing when you are adapting the software to your environment.
What do you wish you had known about Zoho CRM before using? How best to create dashboards and reports.
Have you used a competitor to Zoho CRM? If so, how does it compare? I used salesforce for a few years For CRM capabilities, to me its the same.