What does the software or service do well? Pulseway is, as I've written before, a System Administrator's best friend. It enables SAs to work remotely from anywhere and on any device. It is always in my SA Toolbox and will be until I retire or Pulseway does.
What does the software or service not do well? I've never had any issues or wants from Pulseway that it doesn't have. Every time I've asked for a feature, it's usually in beta or available in the next release.
What do you wish you had known about the software or service before using? I was an early adopter, so I knew just about everything about the software prior to using it. If there was one thing I wish I'd known is how well the company was going to do long-term. I would have invested. :-)
Have you used a competitor to the software or service? If so, how does it compare? I've used competitor software but nothing comes close to having the features plus the light weight of Pulseway. It does so much with such a small, unobtrusive agent. It also has great security, which is a step ahead of one of its competitors.