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Review of Natero

  • Reviews Icon 1 Review
  • Points Icon 15 Points
  • Screenshots Icon 1 Screenshot
  • Questions Icon 0 Answers

Overall Experience
Ease of Use
Customer Service
What does Natero do well?
Natero is good at giving you basic, surface-level information about your accounts and their health. It looks pretty good visually.
What does Natero not do well?
Natero requires a ton of administrative work. Want to change basic info about the customer (like which CSM it's assigned to)? An admin has to do it. Want to update a renewal date or ARR? You have to write up a .csv and upload it. Want to create a task for an account? There's a complicated setup process for it. Want to run a report? You first have to create an account view with the columns of info you want, then download a .csv of it. We have several integrations (Salesforce, our own platform offering) and they break often. Outages also seem to be an issue.
What do you wish you had known about Natero before using?
The demos looked all fancy and it was touted as easy to configure. But I wish we'd known how much work it is to administrate and use. Also, they seem to have a single CSM themselves, Echo Song. Although she's responsive, she's a 100% reactive support person - ironic given the industry Natero serves.
Have you used a competitor to Natero? If so, how does it compare?
Yes. Salesforce. Salesforce does everything Natero does, and more, much more easily.