What does Eventbrite do well? Eventbrite delivers a world-class event registration landing pages and overall management. Their UI is incredibly easy to navigate and so straightforward to setup a page quickly. They also offer free events so you can use Eventbrite for free if you're not charging for tickets. They also have a great community forum for every city where people can search for Eventbrite events happening near them and also receive email updates on these local events.
What does Eventbrite not do well? Eventbrite's landing pages are pretty hard-coded where there isn't a ton of flexibility to the design and overall branding. The system also isn't designed that great for nonprofits. Often for nonprofit events, a donor may buy a ticket where part of their transaction is tax deductible but another part is not. Eventbrite doesn't have a field to capture the tax deductible amount per ticket, so the nonprofit has to manually go in and calculate that amount per ticket when they're generating tax summaries to send at the end of the year.
What do you wish you had known about Eventbrite before using? I decided to use Eventbrite for a ticketed event and didn't realize how their fee structure worked and how expensive it was. If I had known that sooner and done my research, I probably would've gone with an alternative like Ticketspice.
Have you used a competitor to Eventbrite? If so, how does it compare? Yes, I've used Ticketspice for nonprofit events and it's much more customizable and offers the option to track a portion of a ticket as tax deductible.