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Review of FreshBooks

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Overall Experience
Ease of Use
Customer Service
What does FreshBooks do well?
Freshbook's asset is integrating with other software applications, as well as banking institutions. As such, you can log in to Freshbooks and see all your accounting data in one place, rather than bouncing back and forth between different platforms and spreadsheets. Freshbook also has easy to understand and beautifully-designed reports. You can tell that there's a lot of technology going on behind the scenes to generate these reports, but nothing on the user-facing side is complex or overwhelming.
What does FreshBooks not do well?
The pricing has gone up over the years, which is to be expected given the additional feature sets they've launched. However, for someone with simple accounting, the cost of the software might not make sense. My business has grown along with the feature set that Freshbook has launched, so I can continue to justify the cost.
What do you wish you had known about FreshBooks before using?
If I would have known that Freshbooks had every single report I would ever need at the click of a finger then I would have been a customer much sooner.
Have you used a competitor to FreshBooks? If so, how does it compare?
I have not used a competitor to Freshbook, other than a manual system I created on Excel. Compared with Excel, Freshbook saves me at least 10 hours/month on accounting related tasks.