What does Micro Focus Service Manager do well? It is good that you have a panel of favorites / dashboard where you can save your knowledge articles, open a new ticket and access other shortcuts quickly, I love how it moves, it is still a very powerful tool, to capacity management, such as Maintain the CIs and their relationships is good.
What does Micro Focus Service Manager not do well? Micro Focus Service Manager has many competitors in the area of service management, it has to improve its capabilities in the cloud to be able to compete with its competitors, also the scripts are not easy and sometimes they can be annoying,
What do you wish you had known about Micro Focus Service Manager before using? We are using ITIL processes and we have the ISO 20000 IT Service Management System Certificate, Micro Focus Service Manager is very compatible with ITIL and ISO 20000, for data analysis for ticket workflow management and ticket management life cycle, it really is a very good tool.