What does the software or service do well? The domains are reasonably cheap
What does the software or service not do well? It used to be really easy to manage your DNS and Domain settings, however last year they changed the whole interface and it is now really slow and really un-friendly to use. I am in the process of migrating my domains away from them.
What do you wish you had known about the software or service before using? I wish I had known the support was a waste of time
Have you used a competitor to the software or service? If so, how does it compare? Yes I have used a few GO Daddy - cheap but rubbish and NameCheap which is the one I would recommend