What does the company do well? The application is very easy to use for me, it only requires registration and installation. It is a simple process, easy to follow and that does not take much time. The performance is very good, it has no delays when refreshing the screen. The ability to listen to the sound of the remote equipment makes GoToMyPC a unique software. Chat communication is also an addition that I like very much. It's perfect when I want to use the chat to talk to the client. Its mobile application is very intuitive, it is very easy to establish a connection. I can use it regardless of the place. It is such a powerful software that several remote PCs can be controlled from the same account. This opens up many possibilities, as I need to configure a software on several devices. Bidirectional file transfer is very useful. It is done quickly and effectively, without any problem. The function to send and receive the performance reports of the software used by the client is perfect.
What does the company not do well? The interface is a bit outdated, it doesn't invite me to continue using the software for a long time. The same goes for the mobile application. The design is not attractive, I don't like it. There are times when the sound comes late, it slightly hinders the experience that the client and I have. The chat can also take a few seconds to send the messages, so the communication is not as smooth as I would like. I wish the remote desktop could be programmed, is a very important detail for me.
What do you wish you had known about the company before using? I need install the software on the PC, it cannot be used on the web. Is easy to install, but I wish it had a functional web application
It is quite expensive software, it is an expense to consider. The good thing is that you can try your free version for a few days to make the best decision. If you know how to use it correctly to get the most out of it, it's a great investment to make. The customer service is very good, he each of my details for all my questions.