What does the software or service do well? Literally nothing except rip you off and steal your money. This is the WORST service of all time.
What does the software or service not do well? Everything. Being responsive. Fulfilling the obligations outlined in the services agreement. They literally do nothing well. All together terrible service.
What do you wish you had known about the software or service before using? That they literally are unreachable and do not perform the services they claim they do