Ring.io is a cloud-based contact center platform that provides private branch exchange (PBX) phone solutions that help improve the user’s sales productivity. Its features include a CRM dialer, call routing, coaching and training, and analytics. This article covers Ring.io reviews and pricing. Ready to get started? Get a free trial.
Ring.io pricing depends on two plans: Ring.io for Pipedrive or Zoho: ($69/user/month), or Ring.io for Salesforce or Microsoft Dynamics ($109/user/month). The main difference between the plans is the CRM integration platform as well as access to premium features such as custom call dispositions, cross-object syncing, RingInsights, and multi-device support.
Custom Call Dispositions
Ring.io for Pipedrive / Zoho
Ring.io for Salesforce / Microsoft Dynamics
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Users can also avail of the following add-on services: RingLocal ($100/month per 5 users) and Business SMS ($20/user/month).
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Top Ring.io Alternative 2019
Summary of Positive Ring.io Reviews
Users who gave positive Ring.io reviews online liked its web-based calling feature, which allows users to make calls and drop voicemails without leaving their browser. They also commented that it provides seamless integrations with the chosen CRM platform. They added that its user interface is easy to understand and that it provides good customer support.
One user who gave a positive Ring.io review on G2 commented that its Salesforce integration is remarkable. He added that the platform made it easy to log calls in the way that the team members wanted them. He also liked its ability to provide SMS, which adds another touchpoint to their customer base.
Summary of Negative Ring.io Reviews
As of the date this article was written (Sept. 9, 2019), there are not a lot of up-to-date negative Ring.io reviews online. Some users, however, commented that the system is not always reliable and that it can suffer from a few bugs. Others reported having lost or dropped calls.
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Check out the list below of some of Ring.io’s features:
- Native click-to-call
- Pre-recorded voicemails
- Automatic call distribution
- Interactive voice response
- Call recording
- Live monitoring
- Call queueing
- And more
What are users in Ring.io?
A user in Ring.io is any one person making or receiving phone calls using the platform. The statistics and metrics that Ring.io provides about calling activity are associated with the user who performed that activity.
What are the hardware requirements for Ring.io?
Users of Ring.io need a decent broadband internet connection. There may be a need to tweak router settings to let VoIP through. For running Ring.io Desktop, the platform’s call control software users need a device running Windows 7 or newer, Mac OS X 10.7 or newer, 4GB of RAM, and a 2Ghz CPU.
Here is a list of some of Ring.io’s popular integrations: