RingCentral is a feature rich VoIP phone system. Users can not only make and receive calls, but also use functions such as call diverting, callback, and call conference through their internet connection. Click here to start a free trial.
We looked through our user reviews and determined that RingCentral has a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
Summary of RingCentral User Reviews
What RingCentral Does Well
Users who gave RingCentral a positive review raved about its robust functionalities such as screen sharing and instant messaging. They also commended the chrome extension and video conferencing features of the software.
What RingCentral Does Not Do Well
Users who gave RingCentral a negative review reported issues like lagging when on average data and internet connection. There are also mixed reviews about the efficiency and helpfulness of their customer support team.
Most Helpful Positive User Review
“RingCentral is a great tool for SMB’s. The system and the app help employees to be more available (from their work phone as well as their mobile phone). It also helps in record keeping as you can access your recorded conversations. Their video conference meetings are also great and easy to set up. Overall, the system has improved our business from what we were using before.”
Most Helpful Negative User Review
“I can see RingCentral being a good option for a call center or some business where all calls can be taken on wired phones with great internet connection. However, I am always on the go and the call quality and reliability using 3g or 4g is terrible. Unusable. Whenever someone calls, I would say “hold on, let me call you back on my cell.” I’m now trying to port out numbers from RingCentral and it has been one of the worst experiences of my life. Their porting department does not have phone support and their main customer service department is clueless. If an issue cannot be resolved with their decision tree, it will not be resolved. Stay away from this company.”
RingCentral has four monthly plans that start at the following prices for one user: Essentials ($39.99/user), Standard ($49.99/user), Premium ($54.99/user), and Ultimate ($69.99/user). The main differences between the plans include the number of toll-free minutes per month, video conferencing size, and availability of automatic call recording.
Values on the table are for one user only. Prices will decrease as the number of users go up. The Essentials plan is not available for more than 100 users.
Users can also purchase add-ons such as additional toll-free or local numbers ($4.99/month), additional vanity number ($30, one-time), and more.
*Annual pricing is billed in lump sum per year.
Check out the list below of some of RingCentral’s features:
- Directory Listings
- International and Local Numbers
- Toll-Free Numbers
- Call Reports
- Call Monitoring
- Automatic Call Recording
- Conferencing and Meetings
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done much of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better services to your more valuable customers, and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
RingCentral vs 8×8: Who’s the Best VoIP Provider — Check out our comparison of the two of the top VoIP phone service providers for small businesses in terms of features, service, and pricing.
Does RingCentral offer a free trial?
Yes. Interested users can sign up for a 15-day free trial on their website.
Can RingCentral handle more than 10,000 users?
If you have more than 10,000 users, contact their sales team for more information and custom pricing.
RingCentral Overview Video
This video shows how the RingCentral office phone system works.
When choosing a VoIP software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of RingCentral’s popular integrations: