RingCentral is a feature rich VoIP phone system. Users can not only make and receive calls, but also use functions such as call diverting, callback, and call conference through their internet connection. Click here to start a free trial.
We looked through our user reviews and determined that RingCentral has a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
Pricing & Features
Overview of Video
Summary of RingCentral User Reviews
What RingCentral does well:
Users who gave RingCentral positive feedback were pleased with the provider’s range of features. Customers like that the system has all the features that a small business needs for their phone system such as caller ID, call routing, call forwarding, and callback.
What RingCentral does not do well:
Customers who gave RingCentral negative reviews were very disappointed with the company’s customer service. According to several users, RingCentral had very long phone queues and their email support also had long response times.
Most Helpful Positive User Review
“Excellent service and excellent VoIP tool for any business but especially for the small and medium size business. Has all of the features and capabilities to make it easy for SMBs to have an enterprise capability with an ability to extend itself beyond the traditional office walls. As a small business this capability and flexible ability becomes an asset within itself.”
— Raymond Moore
Most Helpful Negative User Review
“Their system is great, easy to use. BUT they are NOT a flexible company that fits your needs and they take FOREVER to answer back emails and reimbursements (when they they charge you more than what has been agreed).”
RingCentral has four plans: Essentials (starts at $39.99/month/user), Standard (starts at $49.99/month/user), Premium (starts at $54.99/month/user), and Ultimate (starts at $69.99/month/user). There are several tiers under each plan. The main differences between packages are the number of users and toll-free minutes. Annual subscribers get discounted rates.
Free trials for all plans are available. For 10,000+ users you need to get in touch with support for custom pricing.
Add-ons are also available such as additional toll-free or local numbers ($4.99/month), additional vanity number ($30/one-time fee), and Additional international numbers ($5.99/month per user).
- Directory Listings
- International Numbers
- Local Numbers
- Toll-free Numbers
- Hosted BX Service
- Role-based Access Control
- User Templates
- Call Reports
- Dial-by-name Directory
- Call Monitoring
- Caller ID Control
- Desktop App
- Automatic Call Recording
- Call Forwarding
- Call Screening
- Shared Lines
- Answering Rules
- Conferencing and Meetings
- Internet Fax
- And More…
Useful RingCentral Resources
Best Small Business VoIP Providers 2017: Nextiva vs RingCentral vs 8×8 – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Nextiva vs RingCentral vs 8×8 to help you determine which VoIP phone will be best suitable for your business.
Best Call Center Phone System & Software 2017: Nextiva vs Talkdesk vs RingCentral – We looked at all the top options when it comes to call center phone systems and software. We compare Nextiva vs Talkdesk vs RingCentral to give you an idea of which solution will work best for your business needs.
Best RingCentral Alternatives for 2017: Top 3 Competitors Compared – Check out our article on the best Ringcentral alternatives in terms of pricing, features, and customer support.
RingCentral vs 8×8: Who’s the Best VoIP Provider – Check out our comparison of the two of the top VoIP phone service providers for small businesses in terms of features, service, and pricing.
Best VoIP Phone for Business 2017: Grandstream vs Cisco vs Polycom – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Grandstream vs Cisco vs Polycom to give you an idea of which VoIP phone will work best for your business needs.
Overview of RingCentral Video
This video shows how RingCentral office phone system works.
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of RingCentral’s popular integrations.
- Google Hangouts
- Google Docs
- Oracle Sales Cloud
See how these integrations work for yourself. Click here to start a free trial.