RingDNA is a call tracking software that enables users to make, record, and analyze calls. It also has functionalities that can be used for coaching teams, such as call monitoring and adding supervisor notes. In this article, we cover user reviews. Ready to try RingDNA? Get a free trial.
What RingDNA Does Well
Users who gave RingDNA a positive review said that they like the software’s simple and easy-to-use user interface that enables them to manage their leads and sales calls easier. Most users also commended RingDNA’s smooth integration with Salesforce.
One user who gave RingDNA a positive review on G2 Crowd noted that both the administrator and agent user interface are intuitive and easy to use. He also appreciated the software’s easy and clean Salesforce integration, as well as their support team’s fast and helpful response to inquiries and questions.
What RingDNA Does Not Do Well
Users who gave RingDNA a negative review complained that there are a few essential niche features, like the whisper functionality, that this software does not have. However, they pointed out that no single product has all the vital features needed and that RingDNA’s support team is extremely helpful when it comes to dealing with their difficulties in using the software.
One user who gave RingDNA a review on G2 Crowd suggested that the software should have a call coaching or whisper feature in order to enable managers to speak to a representative on the phone, without the client hearing. He also noted how it is quite difficult for their representatives to set up a conference or three-way call when they need to include multiple users.
RingDNA does not publish its pricing on its website, but paid apps similar to it have prices that range from $50 to $149 per user per month. Most similar software offers customized pricing options depending on the number of users, amount of usage, and features included.
Ready to try out RingDNA? Get a free trial.
Top Picks from Fit Small Business
Best Call Tracking Software for 2018: CallRail vs. CallTrackingMetrics vs. Convirza — Read about our comparison among CallRail, CallTrackingMetrics, and Convirza. This covers what these software are best for, their monthly rates, ease of setup and use, and the type of customer support, features, and amount of usage included.
Check out the list below of some of RingDNA’s features:
- Automatic Call Distribution (ACD)
- Call Summary Notes
- Interactive Voice Response (IVR)
- Call Routing
- Call Queuing
- Dialing Tools
- Call Recording and Playback
- Location Generation
- Reporting and Dashboards
- Phone Number Management
- Custom Toll-Free Numbers
- Computer-Telephony Integration (CTI)
- Custom Call Dispositions
- Automatic Call Logging
Does RingDNA allow tracking of calls from specific websites?
Here is a list of some of RingDNA’s popular integrations: