RingOver is a voice-over-internet-protocol (VoIP) phone system that can be accessed through Chrome and Firefox. It enables businesses to make and receive online calls, collaborate with team members, and integrate existing customer relationship management (CRM) and helpdesk solutions to the platform. In this article, we cover RingOver reviews and pricing. Ready to get started? Request a demo.
RingOver pricing is based on three subscription plans: Starter (€24/user/month or approximately $27), Business (€34/user/month or approximately $38), and Premium (€44/user/month or approximately $50). The main differences between the plans include the maximum number of users and access to premium features like CRM and helpdesk software integrations, supervision functionality, and more.
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RingOver’s three standard plans include free unlimited calls to the US and Canada, and up to 60 landline and mobile destinations.
Users can also opt for additional services, such as extra phone number (€5/month or approximately $6), portability feature (one-time fee of €12/number or approximately $14 — or free for a commitment of 12 months or more), and national texting functionality (€0.10/text or approximately 11 cents).
Conversions to United States dollars are based on the current exchange rate as of April 2019.
Ready to get started with RingOver? Request a demo.
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Summary of Positive RingOver Reviews
Users who gave RingOver a positive review said that it is intuitive and easy to use. They also commended its call logging features and excellent customer support.
One user who gave RingOver a positive review on Capterra cited the convenience of being able to monitor and record customer calls. She also said that the customer support team is reliable and is second to none.
Summary of Negative RingOver Reviews
As of April 2019, there are very few negative reviews on RingOver online. Some users mentioned that they had connection issues. It is notable, however, that most users are happy with the software.
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Check out the list below of some of RingOver’s features:
- Call from computer
- Smart dialer
- Call waiting, forwarding, and transfers
- Interactive voice response
- Customized greeting
- Text messaging
- Voicemail by email
- And more
How does RingOver help users ensure good quality customer calls?
RingOver has a Double Listening feature that enables managers and supervisors to listen or join ongoing conversations when necessary. If the supervisor prefers to be discreet, he or she can “whisper” and coach the agent instead.
How does RingOver help users determine their company’s frequency and volume of calls?
RingOver provides users with real-time statistics of outgoing, incoming, and missed calls, as well as voicemails and text messages, giving them an overview of their overall service usage.
Here is a list of some of RingOver’s popular integrations: