Rocket.Chat is a team chat software that is available on-the-cloud or on-premise via an open source application. It offers users with solutions for live chat, video and audio conferencing, file sharing, message translation, and more. We compiled Rocket.Chat user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of Rocket.Chat User Reviews
What Rocket.Chat Does Well
Users who gave Rocket.Chat a positive review said that the app is easy to set up and use and that its interface is intuitive. They also said that its open source version is highly customizable. They find the real-time translation feature, as well as the desktop and mobile apps, really helpful.
What Rocket.Chat Does Not Do Well
Users who gave Rocket.Chat a negative review said that it has a lot of bugs which cause their devices to lag. They also said that the system layout is not as attractive as other similar products. Moreover, they complained that the app requires a lot of third-party integrations for it to be completely usable.
Most Helpful Positive User Review
A user who left a positive review of Rocket.Chat on Capterra said that the best feature of the app is the availability of its open source version, making it highly customizable. He also said that its features are similar to that of Slack. Lastly, he shared that the tool is suited and ideal for startups and tech teams with 10 to 15 members.
Most Helpful Negative User Review
A user who left a negative review of Rocket.Chat on Capterra complained about occasional bugs. He also noted that the app’s screen mirroring functionality (casting a mobile device’s content to a TV screen) does not work properly and that the codes for some features are not complete.
Rocket.Chat offers a free open source version and three cloud-based subscription plans: Small ($50/month), Medium ($200/month), and Large ($500/month). The main differences between the plans include the maximum number of users, storage size, frequency of backups, and more. Users also have an option to add $749/month to receive premium support.
The open source version is ideal for users with advanced technical experience, while the cloud-based subscription plans are ideal for those without coding knowledge.
Check out the list below of some of Rocket.Chat’s features.
- Live Chat
- Channels and Private Groups
- Team Chat
- Full Customization
- Secure Conversations
- Audio and Video Conferencing
- Guest Access
- File Sharing
- Chat Searches
- Real-Time Translation
- Web, Desktop, and Mobile Apps
- Offline Form
- Persistent Chat
- Conversation Transcripts
- Real-Time Notifications
- Third-Party Integrations
- Scheduled Reporting
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Does Rocket.Chat offer a free trial?
Yes. Rocket.Chat offers a 30-day free trial for all of its cloud-based subscription plans. The open source version is available for download anytime.
Can I cancel my Rocket.Chat subscription anytime?
Yes. You can cancel your subscription anytime without penalty. You can also continue accessing your workspace until the end of your remaining billing month.
Does Rocket.Chat offer discounts?
Yes. Eligible non-profit organizations and educational institutions can request for discounts.
Rocket.Chat Overview Video
This video provides an overview on how to navigate the Rocket.Chat dashboard and use its basic features.
When choosing a team communications platform, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Rocket.Chat’s popular integrations: