Rocket Lawyer is a legal service provider that offers free legal information and documents, as well as affordable representation by attorneys in each state. We compiled reviews from our own website plus user reviews around the web to determine what Rocket Lawyer customers think about the company. We also compared the most common pricing options for small business owners.
Rocket Lawyer Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and found that Rocket Lawyer has a mix of positive and negative reviews. Here’s what we found:
What Rocket Lawyer does well:
Positive reviewers commend the company for giving them the resources they need to write their own documents, with the added option of a paid service to get it checked by a lawyer. Users also like the website and commend the staff for the great customer support.
What Rocket Lawyer does not do well:
Negative reviewers claim that Rocket Lawyer often charges clients even though they cancelled their accounts. BBB complaint resolutions are composed of apologies, affirming that there is a glitch in their payment processing system. Unfortunately, it seems that most refunds were not processed. Otherwise, the negative reviews about uncalled for charges are attributed to not reading the fine print.
Most Helpful Positive User Review
“I just used the service to generate one document and it was during the trial period so it was free. Very comprehensive, well written and easy to use. Highly recommend especially for small requests.”
Most Helpful Negative User Review
“Their customer service incompetence cost me 300 dollars This is a fraudulent business, plain and simple. They will steal your money. Stay away. I used their website to create a simple incorporation for an LLC in Delaware. When I viewed the .pdf version of the information that I put into their form, there appeared numerous errors which I did not input into their form.
After six days, three phone calls, four emails, and multiple assurances that they made the corrections I specified, I get the final version back. No changes have been made. Not the original corrections, not the updated corrections, nothing. And guess what? It costs 200 dollars to file an amendment with the statehouse.
But the best part? I get a phone call from some guy in Utah on the same day asking me if I want to pay 325 MORE DOLLARS for them file an amendment to FIX THE ERROR THAT THEY CAUSED. They LIE about the statehouse fee – saying it’s 225 instead of 200. They LIE about the processing fee – now it’s over a 100!
This is a fraudulent, predatory business that preys upon unsophisticated people. After yelling at three different customer service people for the better part of an hour, I managed to finally get a refund of their “processing fee” (100 dollars) and their “EIN fee” (60 dollars, this is FREE on the state website, I don’t even remember buying this).”
Other Rocket Lawyer User Reviews From Around the Web
Here are a few other resources for finding helpful Rocket Lawyer customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
Rocket Lawyer Pricing
Rocket Lawyer has two pricing plans for business owners, ranging from $39.95-$49.95 per month when paid monthly. The main differences between the two plans is that the Premium Plan does not come with a registered agent and doesn’t include reduced rates for your incorporation.
|Price per month|
|Price per year|
|Unlimited revisions and copies from the entire document library|
|Ask a lawyer your legal questions|
|30 minute consultation on every new legal matter|
|Discounts when you hire an attorney|
|Free Registered Agent service for your first year in business|
|Reduced rates for your incorporation|