Rapport building with clients means developing a friendly connection that makes them comfortable with you as you establish a relationship. It is one of the most important skills for salespeople and is the foundation for building a successful relationship since people are more likely to do business with people they like and trust. Using a…
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128 Helpful Customer Service Quotes From the Pros
Every good company wants to provide excellent customer service, but it’s not always easy to balance that with other business needs and goals. Sometimes, it can help to get inspiration from what others have found to be true. We’ve asked customer service experts to share with us quotes that their team lives by. The list…
6 Best Help Desk Software 2019
Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly, they can save support teams a great deal of time and money. We looked at 20 of the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability….
Top 13 Customer Service Response Templates (B2B & B2C)
Customer service responses are email and other online communications that address customer concerns. They let your customers know you care about their experience with your company and that you will respond to their concerns. Customer service response templates are often used to save time and achieve standardization. To help, here are 13 customizable templates. Email…
6 Best Ticketing Software Options for 2019
Ticketing software helps support teams manage customer support requests across multiple channels, including email, phone, chat, and social media. We evaluated a variety of help desk software and narrowed it to six, then compared their price, features, and ease of use to learn who each is right for, including which is the best overall. Top…
How to Use Consultative Selling to Increase Your B2B Sales
Consultative selling is a sales technique that involves seeking to understand a customer’s circumstances, market, and industry to best provide solutions that add value and solve their specific problem. It seeks to serve your customer by asking open-ended questions, understanding needs, and positioning products and services that are best suited to that customer. You can…
Should a Salon Use Online Booking Software? Pros & Cons
Did you know that 35% of clients prefer scheduling appointments during non-business hours? Not only that, but 25% of millennials (those under 35) only book appointments online. If you’re a salon or spa with an established website, offering online booking could potentially boost appointments by 25%. While there’s no comprehensive study on the impact of…
Customer Service Pays, It Doesn’t Cost – An Interview with Shep Hyken
I had an opportunity to interview Shep Hyken, a world-recognized expert on customer service. At the very end of interviews, I always ask if there were any questions that I should have asked, or point that should be highlighted. I would like to start with his last question which I think gives a context for…