Every good company wants to provide excellent customer service, but it’s not always easy to balance that with other business needs and goals. Sometimes, it can help to get inspiration from what others have found to be true. We’ve asked customer service experts to share with us quotes that their team lives by. The list…
6 Best Help Desk Software
Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly, they can save support teams a great deal of time and money. We looked at 20 of the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability….
Top 13 Customer Service Response Templates (B2B & B2C)
Customer service responses are email and other online communications that address customer concerns. They let your customers know you care about their experience with your company and that you will respond to their concerns. Customer service response templates are often used to save time and achieve standardization. To help, here are 13 customizable templates. Email…
6 Best Ticketing Software Options
Ticketing software helps support teams manage customer support requests across multiple channels, including email, phone, chat, and social media. We evaluated a variety of help desk software and narrowed it to six, then compared their price, features, and ease of use to learn who each is right for, including which is the best overall. Top…
How to Use Consultative Selling to Increase Your B2B Sales
Consultative selling is a sales management technique that involves seeking to understand a customer’s circumstances, market, and industry to best provide solutions that add value and solve their specific problem. It seeks to serve your customer by asking open-ended questions, understanding needs, and positioning products and services that are best suited to that customer. You…