Call centers are an essential part of most companies’ overall operations. They serve as your customer service and sales operations and are usually the most customer-facing parts of an organization. Understanding your call center’s effectiveness by looking at relevant data is important when it comes to making your center work at its best. There are…
13 Sales Metrics to Track to Improve Performance
Sales metrics are measurements of activities and performance within the sales process, and specifically what actions are taking place in your sales pipeline. They give businesses insight into how well their salespeople are performing and reveal top performers and opportunities for improvement. We’ve identified 13 sales metrics you can use to optimize sales performance. The…
Free Sales Call Report Template: PDF, DOCX & Auto-CRM Reports
Sales call reports provide information on engagements with prospects and customers and clarity around lead or deal status. They can also highlight trends and identify areas for improvement. We’ve provided two free sales call report templates that can be printed as PDFs or saved and edited as Word documents to help you create your own….
CallRail Interview: Empowering SMBs With Analytics & Actionable Data
specializes in helping SMBs and SMB marketing agencies with call attribution, analytics, and other actionable data that allows them to make better marketing decisions. We had an enlightening conversation with Jason Rozenblat, VP of Sales at CallRail, on call tracking metrics, especially when used alongside technology like call recording, transcription, and routing. Jason Rozenblat, VP…
Call Logs: Definition, Cost, Features & Providers
Call logs are records of conversations kept as a way to track follow-up calls to prospects, document customer issues, and serve as a historical reference point for future conversations or kept for compliance purposes. Call logs can also be used as a performance measurement device to manage the efficiency of your company or call center….