Lead management software helps sales teams organize and prioritize their leads with tools like lead scoring, filtering, and qualification. Though teams could store data in spreadsheets or in paper files, the best tool for the job is a customer relationship management system (CRM) designed to help sales professionals optimize their use of the lead data…
5 Best HIPAA-compliant CRMs for Healthcare
HIPAA-compliant customer relationship management (CRM) software is critical for healthcare organizations. This is because attracting and retaining new patients or clients needs to be a top priority for services to stay relevant and competitive. We identified the top five CRMs that comply with the latest patient privacy rules to help your practice or health-related service…
6 Best Auto-attendant Phone Systems
An automated attendant is a feature that can greet callers and route them to preconfigured extensions without a human getting involved. Multilevel attendants also have the ability to route calls to external numbers. We looked at the best auto-attendant phone systems on the market and compared them based on overall cost, ease of use, and…
6 Best Social CRM Platforms
Social customer relationship management (CRM) platforms combine traditional CRM software with social media tools that help businesses better engage with prospects and customers on websites like Facebook and LinkedIn with CRM integrations. We reviewed a variety of CRM software that offer robust social tools alongside core customer relationship management features like sales forecasting and pipeline…
How to Integrate Constant Contact With CRMs
Constant Contact is powerful email marketing software small businesses use for new and existing customer outreach and communication. Integrating Constant Contact with customer relationship management (CRM) software works by ensuring the most up-to-date contact information is synchronized between platforms. It also ensures your email campaigns use the most current email address on file, reducing bounce…
6 Best CRMs for Nonprofits
Customer relationship management (CRM) software for nonprofits helps organizations like charities and churches raise money, manage donor outreach, and strengthen volunteer relationships. We reviewed a variety of CRMs specifically designed for nonprofits as well as general purpose solutions that are adaptable to nonprofit environments. Check out our top six CRM recommendations and our choice of…
International Calling Rates: How Much Does International Calling Cost?
The overall cost of international calling has become cheaper with the rise of internet-based, voice-over-internet-protocol (VoIP) services. Pricing for calls can range anywhere from just one cent per minute to upward of 10 cents per minute. If you need to make frequent calls to overseas numbers, it’s worth looking at what different services charge and…
Call Routing: What It Is & How to Use It
In any business phone system, call routing is one of the most important tools to guide callers to their desired extension. It is not merely placing callers on hold until the next agent becomes available; it is a technology that directs callers to the correct department or specific agent using pre-existing criteria. Some of these…
6 Best Predictive Dialer Software
Call centers make thousands of calls per day, making predictive dialer software a commodity in these kinds of environments. Predictive dialer software will dial telephone numbers in bulk, saving agents time while preventing misdialing and reaching many more clients daily than by manually dialing phone numbers. How We Evaluated Predictive Dialer Software While the majority…
6 Best Call Recording Apps
Call recording is an integral part of the business realm and a tool to help improve customer service and agent efficiency. If your phone or service does not provide these services, call recording apps make it easy to record telephone conversations. We looked at the biggest names in the industry and determined our picks for…
6 Best Call Monitoring Software
Call monitoring software provides the ability to record conversations, log call data, and allow managers to listen in on call activity over your network. This information can be used for reference, quality assurance, or to make better staffing and scheduling decisions. We looked at the best call monitoring systems on the market and evaluated them…
6 Best CRMs With Facebook Integration
Many customer relationship management (CRM) tools come with helpful integrations that streamline sales. For instance, a CRM with a Facebook integration helps businesses compare contact data with social profiles to keep databases current, ensure the right prospects are targeted, and track engagements. We researched dozens of options to compile this list of the best Facebook…