A softphone is software provided by your voice-over-internet-protocol (VoIP) provider, which allows you to make phone calls with no hardware but your computer, tablet, or similar device via a desktop app. We chose the six top softphone providers for businesses based on factors like ease of use, best features, and overall price. Top 6 Softphone…
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6 Best Insurance CRM Software 2020
An insurance customer relationship management (CRM) tool helps agents and brokers manage policies and renewables, prioritize leads, and connect to prospects with tools like document handling and workflow automation. We examined 20 general and insurance-specific programs, comparing price and functionality to identify the top six for small agencies and overall best for growing teams. Top…
Free VoIP Speed Test: How Fast Is Your Network?
The reliability and number of lines you can support for your voice-over-internet protocol (VoIP) will almost entirely depend on the bandwidth of your internet connection. Use our free VoIP speed test to measure your bandwidth, and read on to learn more about how bandwidth affects your setup and what you should do if you get…
GoDaddy SmartLine vs Google Voice: What’s Best in 2020
GoDaddy SmartLine and Google Voice are virtual phone number providers that give you a dedicated business number to use from your personal device. Google Voice is a free service that’s great for most businesses. However, while GoDaddy SmartLine starts at $3.99 per user, per month, it’s better for professionals wanting to strictly limit calls to…
Phone Tree: What It Is & How to Set One Up in 2020
A phone tree is a menu-driven phone system that routes callers to an extension or person as well as sends messages to a large group of people. Setting up a phone tree is a three-step process that includes drawing out your tree, assigning employees to call groups, and programming the tree into your VoIP service….
6 Best Grasshopper Alternatives for 2020
Grasshopper is one of the best virtual phone solutions available today because it is powerful and easy to use. However, there are plenty of alternatives on the market that offer features Grasshopper does not. We took a look at the best Grasshopper alternatives on the market and evaluated them based on pricing, features, and usability….
6 Best GoToMeeting Alternatives & Competitors for 2020
GoToMeeting is one of the most popular conference calling services, but it can be unaffordable for some. It also has restrictive participant and cloud storage limits, as well as a clunky interface. We reviewed several competitors and evaluated them based on price, features, and customer support to learn which stood out as the best overall…
How to Use Trello as a CRM in 4 Steps
Trello is primarily a project management software, but it can be easily customized for basic CRM functionality using its Kanban interface, custom fields, calendar, and Google Drive integrations. This allows businesses with simple sales processes to use Trello as a way to save money on CRM software. However, while Trello is free to start using,…
6 Best Answering Services for 2020
Business answering services leverage either human or automated attendants to answer incoming calls, receive messages, and route callers to extensions. Organizations can use them to take calls at all hours or at specific times. We looked at the best answering services on the market and evaluated them based on price, usability, and feature set. Top…
Grasshopper vs Google Voice: Price, Features & What’s Best in 2020
Grasshopper and Google Voice are virtual phone number providers that provide a separate business number to use on your personal phone. Grasshopper starts at $26 per month and is ideal for established small businesses that need multiple extensions, while Google Voice is a free service that is better for solo entrepreneurs who need just one…
6 Best Free & Paid Open Source CRM Software 2020
Open source customer relationship management (CRM) software is a customizable application that manages contacts and deals. It is often free to download but typically requires advanced technical ability to implement and use. We compared a variety of solutions for functionality, installation difficulty, technical support, and overall ease of use to arrive at the best six…
RingCentral vs 8×8: Price, Features & What’s Best in 2020
RingCentral and 8×8 are two major names in the VoIP industry, and there are pros and cons to each. Both cloud-based phone services include calling, texting, and voicemail, and both are also suitable for small business or enterprise settings. However, RingCentral is the better option for multichannel communication, while 8×8 better serves international businesses. When…