Voice-over-internet-protocol (VoIP) services and virtual phone systems are two popular kinds of telephony solutions for businesses. VoIP is a standalone service that usually comes with advanced features at a higher cost, while virtual phone systems require an existing line to forward calls from but come at a lower monthly price. VoIP: Best for midsize and…
Visual Voicemail: What It Is & How to Use It
Visual voicemail is the capability to read a transcript of your voice messages, which is handy for anybody who wants to save time by scanning missed messages for critical information instead of listening to the full-length recording. This ability can be helpful for companies and businesses, but also for everyday use as well. How Visual…
CRM Integration: The Ultimate Guide
CRM software comes with built-in features like contact management and reporting. However, many companies still prefer to use additional specialized tools for managing processes like accounting and marketing automation. CRM integrations connect your database with these third-party applications, making it more powerful and effective by streamlining tasks and eliminating the need to toggle back and…
6 Best Video Conferencing Software
Video conferencing software has become more important than ever in today’s world, for both personal and for business purposes. It’s ideal for people to stay in contact with loved ones through video chatting, but it’s also the perfect solution for businesses with remote workers. We looked at six of the top names in video conferencing…
6 Best Softphone Apps
A softphone is software that gives users the ability to make calls, send texts, and check voicemail on a computer or mobile device via an app. These software-based phones are connected to voice-over-internet-protocol (VoIP) services that transmit calls as data over the internet instead of relying on copper wires. We looked at the best softphone…
Hosted PBX vs SIP Trunking: Which Is Better for Small Business?
A hosted private branch exchange (PBX) and session initiation protocol (SIP) trunking are two underlying technologies that make voice-over-internet-protocol (VoIP) communication possible. A hosted PBX is a top-to-bottom phone service that is handled in the cloud by a third party. SIP trunking, on the other hand, requires you to host and maintain equipment in your…
CRM Analytics: Definition & Proven Benefits
Customer relationship management (CRM) analytics offer insights into areas like sales performance and customer service to show how a business is performing. Most CRMs offer automated analytics tools that helpfully aggregate data into meaningful reports instead of trying to sort through spreadsheets of cumulative data. Benefits of CRM Analytics Tracking The customer interaction data produced…
Best CRM Systems for Accountants & Bookkeepers
Customer relationship management (CRM) software for accounting professionals is designed to help accountants, certified public accountants, and bookkeepers manage work tasks like invoicing and billing. Using a CRM to manage both clients and their billing needs in a single platform that’s accessible to sales and marketing teams as well as the accounting department offers increased…
How to Use Google Voice as Your Business Phone Number
is a voice-over-internet-protocol (VoIP) system that gives users a secondary telephone number and allows you to make business telephone calls on any device that has an internet connection, including your computer, tablet, and smartphone. Although you can purchase a business license for upgraded features, Voice’s free version offers many basic telephony features benefiting professionals and…
Call Screening: What It Is & How to Use It
The term “call screening” is a broad phrase that refers to a telephone call handling technology. It allows you to decide whether or not you want to answer a call, block it, transfer it, and so on based on who is calling. In the past, this was done using hardware like answering machines and later,…
Call Whisper: What It Is & How It Works
Call whisper is a telephony feature found with many voice-over-internet-protocol (VoIP) providers. It is a call screening technique that triggers an automated message identifying the source of the call before offering you the decision whether or not you’d like to pick up the phone. Call whisper can also help you to track your callers’ locations…
6 Best Call Center Phones
Answering and making telephone calls is an integral part of any call center environment, which makes it even more important to have the proper equipment for doing so. You want calls to sound clear and high definition, but you also want your phone to be easy to use and handle in the meantime. Call center…