Professional voicemail greetings are personalized messages that invite callers to leave a message. An effective voicemail greeting can help your small business stand out from competitors while ensuring customers get the information they need. They can also serve to make your company look more established and respectable. We examined the best choices on the market…
How to Set Up a Phone Tree With VoIP
A phone tree is another term used to describe the organization of automated menus offered by most voice-over-internet-protocol (VoIP) systems, which help callers reach their desired departments, extensions, or individuals. Most of today’s leading systems offer tools to build your phone tree through the administrative portal in just a few steps. We go into each…
How Much Does a VoIP Service Cost? It Depends.
In today’s tough economic climate, small businesses have to be careful with every dollar they invest in their tech setup. This is especially true for voice-over-internet-protocol (VoIP) services, which can become very costly depending on the service plans you go with. While basic services can be free for those with basic needs, enterprise plans from…
How to Use RingCentral With Salesforce
is one of the most popular voice-over-internet-protocol (VoIP) systems on the market, and is one of the leaders in the customer relationship management (CRM) space. While they are powerful on their own, they integrate together using the RingCentral for Salesforce app to automate workflows and automatically track caller information through the sales pipeline. That said,…
6 Best Free CRM Software in 2021
Customer relationship management (CRM) software is instrumental in reaching out to potential customers, nurturing relationships with them, and moving on to closing each deal. As your business grows, you need a tool to streamline sales processes effectively—and getting a free CRM software is an excellent starting point. In this article, you’ll discover the best options…
What Is Predictive Dialer Software & How It Helps Businesses
Predictive dialer software is a type of calling system that automatically dials from your list of telephone numbers. Call centers and sales departments use predictive dialers to connect agents to prospects quickly to avoid employees wasting time by scrolling through lengthy contact lists and manually dialing numbers. This also saves agents time by helping them…
Google Voice Review: Is Google Voice VoIP Right for Your Business?
Google Voice is a free VoIP service that provides a virtual phone number for calls, texts, and voicemails. Paid options start at $10 per user, monthly.
PBX Phone Systems: A Simple Guide to Key Technology
Private branch exchange (PBX) phone systems refer to the hardware and software that allow businesses to utilize multiple extensions. In addition, PBX systems enable automatic call routing, interactive voice response (IVR) menus, call scheduling, and other key features to take your business communications to the next level. It is worth noting that these systems can…
6 Best Insightly Alternatives for 2021
Insightly is a feature-rich project management (CRM) system that lets sales teams manage leads in an easy-to-use dashboard—but it’s not always the ideal solution for everyone. We compared dozens of CRM software to discover the six best Insightly alternatives that are reliable, capable, and affordable so sales teams can enhance their selling strategies. The top…
Really Simple Systems Review: Is It Right for Your Business?
Really Simple Systems offers integrated customer relationship management (CRM) solutions for sales, marketing, and customer support. It also features lead capture and segmentation, drip campaigns, case management, customizable dashboards, and forecasting capabilities. As its name suggests, this CRM is ideal for small businesses that are looking for an easy-to-understand tool to manage and track their…
6 Best Answering Services for 2021
Answering services for small businesses can save you time and money while ensuring professional customer experiences. The best answering service may be a virtual receptionist or a live human attendant, depending on your needs. Both versions greet callers and route them to extensions. However, human receptionists are typically more expensive than automated services. We chose…
What Is a Virtual Phone Number?
A virtual phone number is a number that’s routed through an existing landline, cell phone, or another internet-connected device. Unlike voice-over-internet-protocol (VoIP) services, a virtual number doesn’t replace your current phone service. Instead, you can use one or more devices to answer or make calls using a new or established business phone number. Most virtual…