Professional voicemail greetings are important because they are an extension of your brand, reflect your level of professionalism, and offer important information to your customers. To help you create a message for your business that really shines, we’ve outlined seven types of professional voicemail greetings with scripts that can be adapted for your specific needs….
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Zoho vs Salesforce: Price, Features & What’s Best in 2020
Zoho and Salesforce are comprehensive customer relationship management (CRM) software that include lead and contact management, sales opportunities, reporting, and team management features. Zoho is best for small businesses that want a CRM that’s easy to use immediately, while Salesforce is a better fit for bigger businesses with a larger budget that need complex features…
Industry-specific CRM: Which One Is Right for Your Business?
Customer relationship management (CRM) software are tools that allow users to input, store, and manage information about leads and customer interactions. Industry CRMs provide additional functionality to help specific businesses types move customers and prospects through sales cycles more quickly. Costs typically range from free to $100 or more per user, per month. Types of…
6 Best Professional Voicemail Greeting Providers 2020
Professional voicemail greetings add a layer of professionalism to your business while directing callers to their desired department or extension. Voicemail services for businesses are an essential part of how customer relationships are built and maintained, and the proper greeting sets the tone for your company. We evaluated a dozen of the top voicemail greeting…
Nextiva vs RingCentral: Price, Features & What’s Best in 2020
Nextiva and RingCentral are robust and reliable business phone systems with features like call auto-attendant services and unlimited domestic calling. Nextiva’s volume discounts for larger teams make it an attractive choice for growing businesses, while RingCentral’s power video chat and file sharing functionality make it ideal for companies doing business with remote employees and clients….
Top 13 VoIP Phone Features for Business
Leading voice-over internet-protocol (VoIP) systems include functionality beyond making and receiving calls. Automated attendants and video chat are just the start. There are also modules designed to streamline call management workflows, enhance collaboration, or improve the overall customer experience. This gives VoIP phone systems a major advantage over traditional landline systems. The VoIP features that…
Types of CRM Software: What They Are & Where to Find Them
Customer relationship management (CRM) software is often differentiated by features built for specific jobs or departmental roles. The most popular CRMs focus on functionality for traditional salespeople, but there are several other types of CRM on the market. Many are designed with core functions that support analytics, team collaboration, and business operations in addition to…
6 Best Conference Call Services 2020
Today’s leading business conferencing systems make it quick and easy to hold large meetings among remote or distributed teams. They also include features such as call management and file sharing. We looked at several audio and video conference services on the market to determine the best six best based on a variety of use cases….
6 Best CRM Call Center Software 2020
The best customer relationship management (CRM) software for call centers combine internal and external calling tools with contact management features to provide a view of all customer touchpoints. We compared dozens of software options based on cost, integrations, ease of use, and phone system features to find the six best, including the best overall CRM…
6 Best CRMs for Mac Users for 2020
Customer relationship management (CRM) for Mac users helps teams organize and manage customer interactions using native macOS tools like Mail or Contacts. We looked at a variety of options and narrowed it down to the top six based on price, Mac-specific integrations, and ease of use to learn which ones stood out and which is…
The Top 12 CRM Features & Functionality Small Businesses Need
Customer relationship management (CRM) software offers a variety of tools to manage new leads, deals, and contacts. While most functionality is useful, only a handful are mission-critical. Here are the 12 CRM features that can mean the difference between your team closing the deal and losing it to a competitor. Important CRM Features & Functions…
6 Best CRMs for Outlook Integration 2020
Customer relationship management (CRM) and Outlook integration combines email, calendar, and contacts with lead and deal management. To determine the best CRM for Outlook integration, we compared dozens of options based on cost, functionality, and benefits (like the ability to create contacts and deals from within your inbox) to arrive at six great solutions and…