All Sales Tools Articles - Page 13

Zendesk vs Freshdesk: Price, Features & What’s Best in 2019

By Jason Aten on July 24, 2019 | Sales, Sales Tools, Versus | Comments (2)

Freshdesk and Zendesk are customer help desk platforms for small businesses featuring chat, self-help knowledge base, social media monitoring, and ticket automation. Freshdesk is the top choice for businesses looking for the best overall set of features at an affordable price, while Zendesk is a good choice for larger teams needing advanced reporting or customization….

10 Worst Robocalls of 2019

By Kelly Main on July 15, 2019 | Data-Driven Reports, Sales, Sales Tools | Comments (0)

Think those telemarketers are bad? Turns out robocallers are much more devious than ever before. Last year, the Federal Trade Commission (FTC) received more than 3.7 million complaints of fake calls, millions of which were from robots. But, it gets worse: According to the FTC, robocall scams cost the public over $226 million in the…

6 Best Internet Phone Services 2019

By Robert Watts on July 9, 2019 | Buyer's Guide, Sales, Sales Tools | Comments (0)

Internet phone services are more affordable and powerful data-based alternatives to traditional landline phones due to built-in features like touch-tone menus, voicemail, and other software integrations. We looked at 23 of the best internet phones available and compared them on price, features, usability, and more to determine the best six, including the best overall system….

Conference Calls: Definition, Cost, Features & Providers

By Lisa McGreevy on July 9, 2019 | Sales, Sales Tools, What is | Comments (0)

Conference call services facilitate meetings between two or more people over the internet using computers or mobile apps when face-to-face meetings aren’t possible. Some systems only support audio conferencing while others like RingCentral and Zoom also support video meetings. Pricing ranges from free to several hundred dollars per month, depending on the type of service….

How to Use Skype for Business

By Robert Watts on July 5, 2019 | How To, Sales, Sales Tools | Comments (0)

Skype for Business is a popular workplace communication tool. The service, which is free with every Microsoft Office 365 Business subscription, offers features like instant messaging, video conferencing, and audio calls to teammates and associates. Using Skype for Business consists of signing up for an account, downloading the service, and navigating through its various features….

VoIP Latency: Definition, Issues & Remedies

By Robert Watts on July 2, 2019 | Sales, Sales Tools, What is | Comments (0)

Voice-over-internet-protocol (VoIP) latency is a delay or lag in the time with voice communications between two VoIP phones. This can cause VoIP calls to be extremely choppy and frustrating to employees and customers alike. Latency is usually caused by slow or unreliable network speeds and can be minimized by fixing common network problems. What Is…

VoIP Gateway: Definition, Cost, Features & Providers

By Robert Watts on July 2, 2019 | Sales, Sales Tools, What is | Comments (0)

A voice-over-internet-protocol (VoIP) gateway is a device that uses an IP to connect copper wire phones to your router to transmit and receive voice communications over the internet. These devices are helpful for offices that do not want to abandon the reliability of their landlines but also want to leverage VoIP features. If you have…

6 Best Hosted PBX Providers 2019

By Robert Watts on June 28, 2019 | Buyer's Guide, Sales, Sales Tools | Comments (0)

A hosted public branch exchange (PBX) is a service that receives incoming calls and routes them without human intervention while eliminating the need for the business owner to maintain additional telephone equipment. We looked at 25 of the best hosted PBX systems on the market and evaluated them based on pricing, features, and customer service….

Chatbots: Definition, Cost, Features & Providers

By Robert Watts on June 24, 2019 | Sales, Sales Tools, What is | Comments (4)

A chatbot is a computer program that sales and service staff use to interact with customers. It is capable of simulating seamless conversations with customers and typically exists on channels like Facebook Messenger, Slack, and many others. Chatbots are transforming the way people interact with companies ― from a series of self-initiated tasks to quasi-conversation….

What Is Call Screening? Definition, Benefits & Providers

By Robert Watts on June 19, 2019 | Sales, Sales Tools, What is | Comments (0)

Call screening technology lets users see who’s calling and provides them with the ability to accept, decline, block, or route specific numbers. Identification details typically appear on your phone’s screen. Call screening features are commonly free and empower users with the ability to only answer calls that are worth your company’s time. provides call screening…

What is Call Handling? Definition, Cost, Features & Providers

By Robert Watts on June 17, 2019 | Sales, Sales Tools, What is | Comments (0)

Call handling features allow you to answer, route, and block incoming and outgoing calls. They are designed to help businesses better handle their call traffic, especially in sales environments where call volume exceeds the number of staff to handle them. They also provide the benefit of a more professional presence over the phone. If you…

6 Best CRMs for Email Marketing 2019

By Jason Aten on June 17, 2019 | Buyer's Guide, Sales, Sales Tools | Comments (0)

Customer relationship management (CRM) software designed for email marketing falls into one of two categories: CRMs with marketing automation tools, and CRMs that seamlessly integrate with third-party email marketing tools. We looked at a dozen CRMs from both categories to come up with the top six CRMs for email marketing. Top 6 CRMs for Email…