Trouble ticketing software converts incoming support requests from one or more channels into tickets that your support agents solve. They offer features for organizing, delegating, and evaluating these requests in an efficient manner. We looked at the best free help desk ticketing systems on the market and evaluated them based on price, features, and usability….
All Sales Tools Articles - Page 13
Insightly vs Salesforce: Price, Features & What’s Best in 2019
Insightly and Salesforce each offer useful platforms for organizing project and sales-related information. Both customer relationship management (CRM) tools offer account, contact, and deal management utility. However, when comparing Insightly vs Salesforce, Salesforce is a better overall choice for small businesses. Insightly, instead, is a good option for solopreneurs and small teams managing complex projects….
InfusionSoft vs Salesforce: Price, Features & What’s Best in 2019
InfusionSoft and Salesforce are customer relationship management (CRM) tools that can help teams manage marketing and sales activities. InfusionSoft is good for businesses wanting affordability without sacrificing either marketing tools or quote management. However, Salesforce is better for teams looking for comprehensive and customizable reporting functionality that empowers individual sales reps with actionable information. When…
Pipedrive vs HubSpot CRM: Price, Features & What’s Best in 2019
Pipedrive and HubSpot both help small businesses manage leads and activities driving sales. We evaluated both customer relationship management (CRM) tools and found that while HubSpot CRM is good for businesses wanting a free tool that is easy to use, Pipedrive’s unique pipeline view makes it a better choice for teams focused on closing deals….
Pipedrive vs Zoho CRM: Price, Features & What’s Best in 2019
Both Pipedrive and Zoho CRM provide customer relationship management (CRM) services, but the tools differ in their approaches. In our comparison of Pipedrive vs Zoho CRM, we found that Zoho CRM is great for organizations that just want a low-cost but scalable CRM, while Pipedrive is better for teams looking to manage information visually. When…
Slack CRM: 6 Best CRMs That Integrate With Slack 2019
Customer relationship management (CRM) tools that integrate with Slack, a web-based communication service, centralize conversations, and file sharing between users and user groups. The integration reduces the time spent toggling between applications and reliance on email. We evaluated a variety of Slack CRMs and compiled a list of the six best options, including the best…
Zendesk vs Salesforce: Pricing, Features & What’s Best in 2019
Zendesk and Salesforce both offer feature-rich CRMs to help growing companies manage relationships and sales activities. Zendesk’s CRM, Zendesk Sell, starts at $19 per user, per month, offering calling features great for mobile salespeople. Salesforce’s entry-level tier, Salesforce Essentials, starts at $25 per user, per month, featuring customer-facing support tools perfect for new businesses. When…
Microsoft Dynamics vs Salesforce: Price, Features & What’s Best 2019
Microsoft Dynamics 365 and Salesforce are customer relationship management (CRM) platforms that can work for some small businesses but are, in most cases, better suited for larger enterprises. When comparing Microsoft Dynamics vs Salesforce, we found that Dynamics 365 is good for managing operations in Microsoft-dedicated environments, and Salesforce is the better choice for sales…
Ooma vs RingCentral: Price, Features & What’s Best in 2019
and are two leading business phone systems that provide unlimited calling, automated attendants, and other features. Most businesses will want to go with Ooma, as it comes at a substantially lower price. However, larger companies looking for advanced features like video conferencing might find RingCentral to be a better fit. When to Use Ooma At…
6 Best CRMs for Agencies 2019
Every agency is different and has individual needs for managing customer relationships and marketing activities in a CRM. We’ve analyzed 12 CRMs for agencies and developed a list of the top six CRMs that help both small and full-service providers manage their business based on features such as customer support, ease of use, and affordability….
6 Best Free Help Desk Software Options 2019
Help desk software provides a way for customer service agents to manage, distribute, and solve support tickets or requests for help quickly. We looked at a broad range of free help desk software to collect the six best options for small businesses based on six features, including multichannel support related to the user experience. Top…
6 Best Customer Portal Software to Help Your Customers 2019
Customer portal software helps you build and deploy secure online digital environments for customers to interact with your business. Portals give customers the ability to log in, access information, and communicate with your employees over the web. We looked at the best customer portal software and evaluated them based on pricing, features, and usability. Top…