Zendesk is a multiproduct platform that includes sales, marketing, and support tools, but is mainly known for Zendesk Support, its customer support product that can be integrated with CRMs to better manage the whole customer experience. We looked at several support-specific Zendesk CRM integrations and identified the six best options for small business teams. Top…
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6 Best Web Conferencing Software 2019
Web conferencing services allow users to communicate remotely via audio and video. They also offer features like screen-sharing, audience interaction, chat, and more. We compared 20 of the best web conferencing software solutions and evaluated them based on features, pricing, and customer service to find the best overall choice. Top 6 Web Conferencing Software 2019…
6 Best Ecommerce CRM Software for 2019
An ecommerce customer relationship management (CRM) tool helps organizations handle customer relationships to grow and maximize online sales. We looked at several ecommerce CRM software options and determined the top six based for small business based on ease of use, affordability, support and ecommerce-specific features like inventory management, website tools, and payment integration. Top 6…
6 Best Retail CRM Software for 2019
A retail CRM helps business owners gain product insights and build customer loyalty in order to optimize retail sales. We examined several retail CRM software options and identified the top six solutions based on ease of use, affordability, support, and retail-specific features like inventory management, register integration, and marketing tools to determine the overall best….
6 Best CRMs for Project Management in 2019
The best CRMs for project management allow you to effectively manage customer relationships from prospecting to product delivery. Additionally, these tools let you keep and access all of your customer data throughout the sales lifecycle. We identified the top six from several options based on ease of use and features like task management and collaboration….
6 Best Auto Dialer Software for Small Business in 2019
Auto dialer software dials lists of phone numbers automatically and is typically used in cold calling sales. We looked at a range of auto dialer software and narrowed it down to the top six based on price, features like call analytics and call routing, and customer support to determine the best auto dialer overall. Top…
6 Best CRMs for Financial Advisors in 2019
The best CRMs for financial advisors helps manage client and prospect relationships while keeping your business compliant with regulations using tools like dashboards, workflow automation, and integration with other financial tools. To determine the best, we evaluated several CRMs to determine the top six with criteria that included ease of use, affordability, and advisor-specific functionality….
6 Best VoIP Apps for Android 2019
VoIP service Mobile voice-over-internet-protocol (VoIP) apps for Android devices let you take your business phone service on the go and use your business phone virtually anywhere. We looked at the best Android VoIP apps and evaluated them based on price, feature set, and usability. We narrowed it down to the top six before declaring an…
6 Best Zendesk Competitors & Alternatives for 2019
Zendesk is primarily known for customer support, but that’s just one product in its platform that includes call center software, a knowledge base product, and more. However, while powerful, it can be costly and may provide more functionality than you need. Therefore, we’ve reviewed Zendesk’s competitors and compiled six alternatives to consider. Top 6 Zendesk…
Voicemail Drop: Definition, Cost, Features & Providers
Voicemail drop is software that sends a prerecorded message, or “drop,” into a voicemail inbox without the phone ringing first. This is useful for ensuring that messages are delivered to prospects for as low as just a few cents per message. However, it is also associated with spam calls, so it should be used sparingly….
Call Parking: Definition, Benefits & When to Use It
Call parking is a feature found on phone systems that allows you to put a call on hold at one handset and continue the call from any other phone. This helps you transfer calls throughout the office and also ensure security via a personal identification number (PIN). This is usually free with business phone systems….
Zendesk vs Freshdesk: Price, Features & What’s Best in 2019
Freshdesk and Zendesk are customer help desk platforms for small businesses featuring chat, self-help knowledge base, social media monitoring, and ticket automation. Freshdesk is the top choice for businesses looking for the best overall set of features at an affordable price, while Zendesk is a good choice for larger teams needing advanced reporting or customization….