Customer relationship management (CRM) tools that integrate with Slack, a web-based communication service, centralize conversations, and file sharing between users and user groups. The integration reduces the time spent toggling between applications and reliance on email. We evaluated a variety of Slack CRMs and compiled a list of the six best options, including the best…
Zendesk vs Salesforce: Pricing, Features & What’s Best in 2019
Zendesk and Salesforce both offer feature-rich CRMs to help growing companies manage relationships and sales activities. Zendesk’s CRM, Zendesk Sell, starts at $19 per user, per month, offering calling features great for mobile salespeople. Salesforce’s entry-level tier, Salesforce Essentials, starts at $25 per user, per month, featuring customer-facing support tools perfect for new businesses. When…
Microsoft Dynamics vs Salesforce: Price, Features & What’s Best
Microsoft Dynamics 365 and Salesforce are customer relationship management (CRM) platforms that can work for some small businesses but are, in most cases, better suited for larger enterprises. When comparing Microsoft Dynamics vs Salesforce, we found that Dynamics 365 is good for managing operations in Microsoft-dedicated environments, and Salesforce is the better choice for sales…
6 Best Free Help Desk Software Options
Help desk software provides a way for customer service agents to manage, distribute, and solve support tickets or requests for help quickly. We looked at a broad range of free help desk software to collect the six best options for small businesses based on six features, including multichannel support related to the user experience. Top…
6 Best Customer Portal Software to Help Your Customers
Customer portal software helps you build and deploy secure online digital environments for customers to interact with your business. Portals give customers the ability to log in, access information, and communicate with your employees over the web. We looked at the best customer portal software and evaluated them based on pricing, features, and usability. Top…
6 Best Zendesk CRM Integrations
Zendesk is a multiproduct platform that includes sales, marketing, and support tools, but is mainly known for Zendesk Support, its customer support product that can be integrated with CRMs to better manage the whole customer experience. We looked at several support-specific Zendesk CRM integrations and identified the six best options for small business teams. Top…
6 Best Web Conferencing Software
Web conferencing services allow users to communicate remotely via audio and video. They also offer features like screen-sharing, audience interaction, chat, and more. We compared 20 of the best web conferencing software solutions and evaluated them based on features, pricing, and customer service to find the best overall choice. Top 6 Web Conferencing Software 2019…
6 Best Ecommerce CRM Software
An ecommerce customer relationship management (CRM) tool helps organizations handle customer relationships to grow and maximize online sales. We looked at several ecommerce CRM software options and determined the top six based for small business based on ease of use, affordability, support and ecommerce-specific features like inventory management, website tools, and payment integration. Top 6…
6 Best Retail CRM Software
A retail CRM helps business owners gain product insights and build customer loyalty in order to optimize retail sales. We examined several retail CRM software options and identified the top six solutions based on ease of use, affordability, support, and retail-specific features like inventory management, register integration, and marketing tools to determine the overall best….
6 Best Auto Dialer Software for Small Business
Auto dialer software dials lists of phone numbers automatically and is typically used in cold calling sales. We looked at a range of auto dialer software and narrowed it down to the top six based on price, features like call analytics and call routing, and customer support to determine the best auto dialer overall. Top…
6 Best CRMs for Financial Advisors in 2019
The best CRMs for financial advisors helps manage client and prospect relationships while keeping your business compliant with regulations using tools like dashboards, workflow automation, and integration with other financial tools. To determine the best, we evaluated several CRMs to determine the top six with criteria that included ease of use, affordability, and advisor-specific functionality….
6 Best VoIP Apps for Android
Mobile voice-over-internet-protocol (VoIP) apps for Android devices let you take your business phone service on the go and use your business phone virtually anywhere. We looked at the best Android VoIP apps and evaluated them based on price, feature set, and usability. We narrowed it down to the top six before declaring an overall winner….