Many small business owners add 800 numbers to encourage customers to reach out to their customer support or sales teams. While some voice-over-internet-protocol (VoIP) systems offer free or add-on numbers, virtual number providers offer another toll-free way to route calls. We identified the top three toll-free number providers and explain why you should consider offering…
What Is a CRM & What Does It Do?
Customer relationship management (CRM) software is a database used to track customer activities, leads, and sales opportunities. Logging this important information provides insights on your entire sales, marketing, customer service, and finance teams, and allows you to tailor interactions to enhance relationships with your customers. What a CRM Is Customer relationship management systems are designed…
Best Unified Communications Platforms for Your Small Business
You’ve probably jumped on a Zoom call or instant messaged a co-worker online. There’s a good chance you’ve attempted to do both at once by opening different applications or tabs in your web browser. Unified communications (UC) puts all conversations into one spot for easy access from anywhere. What Is Unified Communications? Unified communication is…
6 Best Services for VoIP International Calls
One of the best features about today’s leading voice-over-internet-protocol (VoIP) systems is that they offer affordable, if not outright free, calling to international numbers. We looked at the best international calling services on the market and evaluated them based on cost, features, and usability. We then narrowed the selection down to the best six providers….
8 Phone Tree Template Examples for Small Businesses
Phone trees are written diagrams for your voice menu and are designed to visualize the way in which your phone system will route incoming callers and can be used to plan outgoing call routes for multiple numbers simultaneously. Using a phone tree template for your business phone system can be as easy as copying a…
6 Best Microsoft Teams Alternatives for 2021
Microsoft Teams offers free and paid plans to help remote workers stay connected. However, teams working outside of the Microsoft 365 platform may be better off with another option for communication. Therefore, we looked at various team chat and collaboration tools that provide similar user-friendly features, comparable per user prices, and clear video calling to…
Call Tracking: What It Is & How to Use It
Call tracking gives you the ability to trace a call’s source and determine where it came from. Businesses can use phone call tracking as an especially helpful tool in terms of lead nurturing; it is easier to see which advertising methods are working the best and which outlets your clients are using to contact you….
6 Best CRMs for Nonprofits
Customer relationship management (CRM) software for nonprofits helps organizations like charities and churches raise money, manage donor outreach, and strengthen volunteer relationships. We reviewed a variety of CRMs specifically designed for nonprofits as well as general purpose solutions that are adaptable to nonprofit environments. Check out our top six CRM recommendations and our choice of…
6 Best Predictive Dialer Software
Call centers make thousands of calls per day, making predictive dialer software a commodity in these kinds of environments. Predictive dialer software will dial telephone numbers in bulk, saving agents time while preventing misdialing and reaching many more clients daily than by manually dialing phone numbers. How We Evaluated Predictive Dialer Software While the majority…
Visual Voicemail: What It Is & How to Use It
Visual voicemail is the capability to read a transcript of your voice messages, which is handy for anybody who wants to save time by scanning missed messages for critical information instead of listening to the full-length recording. This ability can be helpful for companies and businesses, but also for everyday use as well. How Visual…
6 Best Video Conferencing Software
Video conferencing software has become more important than ever in today’s world, for both personal and for business purposes. It’s ideal for people to stay in contact with loved ones through video chatting, but it’s also the perfect solution for businesses with remote workers. We looked at six of the top names in video conferencing…
Call Whisper: What It Is & How It Works
Call whisper is a telephony feature found with many voice-over-internet-protocol (VoIP) providers. It is a call screening technique that triggers an automated message identifying the source of the call before offering you the decision whether or not you’d like to pick up the phone. Call whisper can also help you to track your callers’ locations…