Zendesk is primarily known for customer support, but that’s just one product in its platform that includes call center software, a knowledge base product, and more. However, while powerful, it can be costly and may provide more functionality than you need. Therefore, we’ve reviewed Zendesk’s competitors and compiled six alternatives to consider. Top 6 Zendesk…
Zendesk vs Freshdesk: Price, Features & What’s Best
Freshdesk and Zendesk are customer help desk platforms for small businesses featuring chat, self-help knowledge base, social media monitoring, and ticket automation. Freshdesk is the top choice for businesses looking for the best overall set of features at an affordable price, while Zendesk is a good choice for larger teams needing advanced reporting or customization….
10 Worst Robocalls of 2019
Think those telemarketers are bad? Turns out robocallers are much more devious than ever before. Last year, the Federal Trade Commission (FTC) received more than 3.7 million complaints of fake calls, millions of which were from robots. But, it gets worse: According to the FTC, robocall scams cost the public over $226 million in the…
6 Best Internet Phone Services
Internet phone services are more affordable and powerful data-based alternatives to traditional landline phones due to built-in features like touch-tone menus, voicemail, and other software integrations. We looked at 23 of the best internet phones available and compared them on price, features, usability, and more to determine the best six, including the best overall system….
How to Use Skype for Business
Skype for Business is a popular workplace communication tool. The service, which is free with every Microsoft Office 365 Business subscription, offers features like instant messaging, video conferencing, and audio calls to teammates and associates. Using Skype for Business consists of signing up for an account, downloading the service, and navigating through its various features….
6 Best CRMs for Email Marketing
Customer relationship management (CRM) software designed for email marketing falls into one of two categories: CRMs with marketing automation tools, and CRMs that seamlessly integrate with third-party email marketing tools. We looked at a dozen CRMs from both categories to come up with the top six CRMs for email marketing. Top 6 CRMs for Email…
What is IVR? Definition, Cost, Features & Providers
An interactive voice response (IVR) system is phone system software with automated voice menus that can route callers to their desired extensions without human assistance, by dialpad or voice. The technology helps companies better serve customers and also frees up staff, making it helpful for call centers and other departments with high call volumes. is…
6 Best CRM Certifications
Customer relationship management (CRM) certifications provide verified proof an individual has taken time to develop skills and experience with specific CRM software. Some involve courses and exams, while others are simply a status for consultants who setup software for clients. We looked at dozens of options to provide you with 2019’s top six CRM certifications….
6 Best Virtual Phone Systems
Virtual phone systems allow you to add a business number to your existing landline or mobile phone so that you can keep your personal and work lines separate. We gathered the 20 best virtual systems on the market and narrowed it down to the best six, and determined the best based on pricing and features….
6 Best WooCommerce CRM Software
A WooCommerce CRM integrates with the WooCommerce software platform and helps ecommerce entrepreneurs manage and grow customer relationships to increase sales. We examined several options and came up with the top six providers using criteria like ease of use, affordability, support, and WooCommerce-specific features like ecommerce analytics, order management, and ecommerce marketing tools. Top 6…
How to Set Up Insightly in 7 Steps
Insightly is an intuitive customer relationship management (CRM) software ideal for small businesses that want to combine both sales and project management. Setting up the CRM includes understanding its hierarchical structure, constructing a solid foundation with sales functions such as leads, opportunities, and pipelines, creating security permissions, and building custom reports and dashboards. 1. Learn…
6 Best Call Tracking Software
Call tracking software allows you to identify where your inbound phone leads are coming from, whether it’s a print ad, online ads, or link from another website. We looked at a variety of call tracking software and compared them by price, features, and ease of use to determine the top six, including a best overall….