Phone.com and Grasshopper both facilitate business phone calls, but cater to different needs. Phone.com is a complete phone system offering teams a professional number as well as advanced features like video conferencing and call attendants. In contrast, Grasshopper is an affordable virtual phone system that allows you to make and answer business calls, but does…
Best 6 Softphone Providers for 2021
Softphones are desktop or mobile apps that let you make calls using voice-over-internet protocol (VoIP) technology. This means you only need a device with an internet connection to make or receive calls, but the best offer even more benefits to business users. We dug into the market to find the top six softphone providers for…
VoIP vs Virtual Phone Systems: Definitions & Which Is Best
Voice-over-internet-protocol (VoIP) services operate as a standalone phone service, allowing users to access advanced call management features and more advanced integrations at higher price points. Virtual phone systems also let you make and receive calls using mobile devices, but while they often cost less, they lack high-level features and typically require an existing line to…
RingCentral vs Grasshopper: Which Is Better for Your Small Business?
RingCentral and Grasshopper have been leaders in the voice-over-internet-protocol (VoIP) space for years, but the two platforms provide dramatically different solutions. RingCentral provides a robust, full-featured phone system that offers a variety of communication features and channels, whereas Grasshopper takes a more simplistic approach in providing basic call and text solutions and works by forwarding…
CRM vs CMS: Definitions, Comparisons & Which Is Best
The terms CRM and CMS are thrown around a lot in business, and while they sound similar, they have different purposes. A CRM is a customer relationship management tool used by businesses to manage sales leads and customers or clients. In contrast, a CMS, or content management system, is the platform used to build and…
The 6 Best CRM Systems for Mac Users in 2021
Customer relationship management (CRM) software for Mac users works with native macOS tools, such as Safari, Apple Mail, Contacts, and Calendar. The best CRM systems, however, do more than support Mac’s operating system. They streamline sales processes, organize information, and include tools to manage leads or customers. We looked into six CRM providers that work…
Choosing a Business Phone Number? What You Need to Know
A business phone number does more than offer customers a way to get in touch. It boosts your company’s credibility and helps establish a local, national, or international presence. Plus, a business phone number can increase consumer trust, even for online-only stores. Business numbers include toll-free 1-800 numbers, local numbers, and personalized vanity numbers. Use…
Top 6 Cheap VoIP Services for 2021
Cloud-based voice-over-internet-protocol (VoIP) solutions are cheaper than traditional landlines or office private branch exchange (PBX) systems, but monthly fees can still add up. To help your team stay connected without costing your business a fortune, we evaluated a dozen providers offering low price services to identify the best high-quality, low-cost options for small business users….
5 Best CRM for LinkedIn Integration in 2021
LinkedIn Sales Navigator is highly effective for prospecting, but it isn’t the best tool for keeping track of activities outside of the networking site. Luckily, there are many customer relationship management (CRM) solutions that can help you capture and manage leads you find there. To determine the best solutions for LinkedIn users, we looked for…
The 5 Best CRMs That Integrate With Slack for 2021
Integrating Slack with a CRM makes professional discussions more meaningful and effective by giving teams the ability to access customer data or schedule calls and tasks without having to switch between tools. The best Slack CRMs will offer other benefits like an intuitive user experience or additional reporting features for a competitive price. We evaluated…
The Ultimate Guide to CRM Integrations
Customer relationship management (CRM) software is designed to help you nurture relationships in every stage of the customer journey—from marketing to customer support. It does this by organizing contact databases and managing sales conversations and pipelines, but it can also be made even more critical to the success of your business by connecting it with…
The 6 Best Mobile CRM Apps for 2021
If you work in sales, business development, or account management, you’re likely on the go. You may not be able to spend eight hours per day at your desk on your laptop. With the need for mobile access to deal information and customer records on the rise, we’ve evaluated six of the best mobile CRM…