Call recording is an integral part of the business realm and a tool to help improve customer service and agent efficiency. If your phone or service does not provide these services, call recording apps make it easy to record telephone conversations. We looked at the biggest names in the industry and determined our picks for…
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6 Best Simple CRM Systems 2020
Most customer relationship management (CRM) systems are designed to be easy to use, but the definition of “easy” varies from user to user. The CRM failure rate was as high as 69% in 2017, with functionality cited as a major reason, which gives simple CRMs an edge over complex solutions that may deter user engagement….
6 Best Call Monitoring Software 2020
Call monitoring software provides the ability to record conversations, log call data, and allow managers to listen in on call activity over your network. This information can be used for reference, quality assurance, or to make better staffing and scheduling decisions. We looked at the best call monitoring systems on the market and evaluated them…
6 Best CRMs With Facebook Integration 2020
Facebook integration with customer relationship management (CRM) software helps businesses compare contact data with social profiles to keep databases current, ensure the right prospects are targeted, and track engagements. We researched dozens of options to compile this list of the best Facebook CRM integrations, including the overall best CRM for Facebook leads. How We Evaluated…
VoIP vs Virtual Phone Systems: Definitions & Which Is Best in 2020
Voice-over-internet-protocol (VoIP) services and virtual phone systems are two popular kinds of telephony solutions for businesses. VoIP is a standalone service that usually comes with advanced features at a higher cost, while virtual phone systems require an existing line to forward calls from but come at a lower monthly price. VoIP: Best for midsize and…
Visual Voicemail: What It Is & How to Use It
Visual voicemail is the capability to read a transcript of your voice messages, which is handy for anybody who wants to save time by scanning missed messages for critical information instead of listening to the full-length recording. This ability can be helpful for companies and businesses, but also for everyday use as well. How Visual…
CRM Integration: The Ultimate Guide for 2020
CRM software comes with built-in features like contact management and reporting. However, many companies still prefer to use additional specialized tools for managing processes like accounting and marketing automation. CRM integrations connect your database with these third-party applications, making it more powerful and effective by streamlining tasks and eliminating the need to toggle back and…
6 Best Video Conferencing Software
Video conferencing software has become more important than ever in today’s world, for both personal and for business purposes. It’s ideal for people to stay in contact with loved ones through video chatting, but it’s also the perfect solution for businesses with remote workers. We looked at six of the top names in video conferencing…
6 Best Softphone Apps 2020
A softphone is software that gives users the ability to make calls, send texts, and check voicemail on a computer or mobile device via an app. These software-based phones are connected to voice-over-internet-protocol (VoIP) services that transmit calls as data over the internet instead of relying on copper wires. We looked at the best softphone…
Best Small Business Phone Systems 2020
Most of today’s modern business phone systems transmit calls as data over the internet rather than over traditional copper landlines. These systems provide cost savings as well as advanced features like text messaging, video conferencing, and more. There are a number of different kinds of services available to meet virtually any business need and budget….
Hosted PBX vs SIP Trunking: Which Is Better for Small Business?
A hosted private branch exchange (PBX) and session initiation protocol (SIP) trunking are two underlying technologies that make voice-over-internet-protocol (VoIP) communication possible. A hosted PBX is a top-to-bottom phone service that is handled in the cloud by a third party. SIP trunking, on the other hand, requires you to host and maintain equipment in your…
CRM Analytics: Definition & Proven Benefits
Customer relationship management (CRM) analytics offer insights into areas like sales performance and customer service to show how a business is performing. Most CRMs offer automated analytics tools that helpfully aggregate data into meaningful reports instead of trying to sort through spreadsheets of cumulative data. Benefits of CRM Analytics Tracking The customer interaction data produced…