A softphone is software that gives users the ability to make calls, send texts, and check voicemail on a computer or mobile device via an app. These software-based phones are connected to voice-over-internet-protocol (VoIP) services that transmit calls as data over the internet instead of relying on copper wires. We looked at the best softphone…
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Best Small Business Phone Systems 2020
Most of today’s modern business phone systems transmit calls as data over the internet rather than over traditional copper landlines. These systems provide cost savings as well as advanced features like text messaging, video conferencing, and more. There are a number of different kinds of services available to meet virtually any business need and budget….
Hosted PBX vs SIP Trunking: Which Is Better for Small Business?
A hosted private branch exchange (PBX) and session initiation protocol (SIP) trunking are two underlying technologies that make voice-over-internet-protocol (VoIP) communication possible. A hosted PBX is a top-to-bottom phone service that is handled in the cloud by a third party. SIP trunking, on the other hand, requires you to host and maintain equipment in your…
CRM Analytics: Definition & Proven Benefits
Customer relationship management (CRM) analytics offer insights into areas like sales performance and customer service to show how a business is performing. Most CRMs offer automated analytics tools that helpfully aggregate data into meaningful reports instead of trying to sort through spreadsheets of cumulative data. Benefits of CRM Analytics Tracking The customer interaction data produced…
Best CRM Systems for Accountants & Bookkeepers 2020
Customer relationship management (CRM) software for accounting professionals is designed to help accountants, certified public accountants, and bookkeepers manage work tasks like invoicing and billing. Using a CRM to manage both clients and their billing needs in a single platform that’s accessible to sales and marketing teams as well as the accounting department offers increased…
How to Use Google Voice as Your Business Phone Number
is a voice-over-internet-protocol (VoIP) system that gives users a secondary telephone number and allows you to make business telephone calls on any device that has an internet connection, including your computer, tablet, and smartphone. Although you can purchase a business license for upgraded features, Voice’s free version offers many basic telephony features benefiting professionals and…
Call Screening: What It Is & How to Use It
The term “call screening” is a broad phrase that refers to a telephone call handling technology. It allows you to decide whether or not you want to answer a call, block it, transfer it, and so on based on who is calling. In the past, this was done using hardware like answering machines and later,…
Call Whisper: What It Is & How It Works
Call whisper is a telephony feature found with many voice-over-internet-protocol (VoIP) providers. It is a call screening technique that triggers an automated message identifying the source of the call before offering you the decision whether or not you’d like to pick up the phone. Call whisper can also help you to track your callers’ locations…
6 Best Call Center Phones for 2020
Answering and making telephone calls is an integral part of any call center environment, which makes it even more important to have the proper equipment for doing so. You want calls to sound clear and high definition, but you also want your phone to be easy to use and handle in the meantime. Call center…
6 Best Business Cell Phone Plans 2020
Business cell phone plans can refer to the traditional device and carrier combination offered by cellular service providers, however, the term can also apply to mobile apps that extend the functionality of an office’s phone system to personal smartphones for organizations that prefer the flexibility of a bring your own device (BYOD) policy. Therefore, to…
Phone.com vs Grasshopper: Which Is Better for Small Business?
Phone.com is a voice-over-internet-protocol (VoIP) provider that provides everything from desk phones to routing equipment, with features like SMS texting and video conferencing. Grasshopper is a virtual phone service, which allows you to place business calls over the internet using no additional equipment but your smartphone. While both services offer similar call management features, they…
Ooma vs Google Voice: Which Is Better for Small Business?
Ooma and Google Voice are both internet-based phone technology. Voice is a virtual phone service, while Ooma is a voice-over-internet-protocol (VoIP) solution. Both have handy business features such as SMS messaging and voicemail options. However, Ooma has four increasingly robust service tiers. By contrast, Google Voice’s single free plan is a comparatively basic service with…