A virtual phone service gives customers a dedicated business line that can be added to an existing mobile phone number or landline. They tend to cost less than voice-over-internet-protocol (VoIP) or other types of phone systems, which makes them great in particular for teams on a budget. We looked at the best virtual phone number…
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RingCentral vs Vonage: Which Is Better for Small Businesses?
RingCentral and Vonage are two of the biggest names in cloud communications. Both provide voice-over-internet-protocol (VoIP) solutions for businesses, but each takes a different focus. Vonage offers a more straightforward VoIP solution with more customized pricing plans, while RingCentral delivers a robust, unrivaled feature set. Both providers deliver the standard unlimited calls and messaging you’d…
Best Small Business Phone Systems 2021
Today’s most popular business phone systems transmit calls over the internet and serve as an alternative to traditional landline or cellular setups. These internet-based systems, which include voice-over-internet-protocol (VoIP) and virtual phone services, offer substantial cost savings as well as advanced functionality like automated attendants, mobile apps, and software integrations. The best business phone systems…
6 Best Google Voice Alternatives in 2021
As a voice-over-internet-protocol (VoIP) system, Google Voice is easy to use, especially for those already using Google products. Business owners appreciate features like voicemail transcriptions and unlimited short service messaging (SMS). However, companies wanting an international presence, unified communications (UC) platforms, or an auto-attendant turn elsewhere for their small business phone system. We compared several…
RingCentral vs Grasshopper: Which Is Better for Your Small Business?
Both RingCentral and Grasshopper are excellent call management solutions. You get one or more toll-free or local numbers and other standard business phone features for a low monthly cost. Each provider has been in business since 2003 and offers mobile apps and browser-based calling. However, these cloud-based business phone systems use different pricing models, including…
RingCentral vs 8×8: Which Is Better for Small Businesses?
RingCentral and 8×8 are two of the world’s leading global cloud communications platforms. As voice-over-internet-protocol (VoIP) services, they facilitate better experiences between employees and customers by employing modern-day conversation tools like chat, messaging, phone calls, video calls, file sharing, and more. These two software solutions share a lot in common, but a few nuances make…
6 Best IVR Systems for 2021
Interactive voice response (IVR) systems work by responding to callers’ voice commands and contribute to the customer experience while saving businesses time. We compared a dozen advanced business phone solutions, looking for services that offered frustration-free call routing and advanced voice recognition capabilities. However, to be included in our list, services had to also be…
The Top Places to Get an 800 Number
Many small business owners add 800 numbers to encourage customers to reach out to their customer support or sales teams. While some voice-over-internet-protocol (VoIP) systems offer free or add-on numbers, virtual number providers offer another toll-free way to route calls. We identified the top three toll-free number providers and explain why you should consider offering…
What Is a CRM & What Does It Do?
Customer relationship management (CRM) software is a database used to track customer activities, leads, and sales opportunities. Logging this important information provides insights on your entire sales, marketing, customer service, and finance teams, and allows you to tailor interactions to enhance relationships with your customers. What a CRM Is Customer relationship management systems are designed…
6 Best Personal CRMs for Single Users in 2021
Personal customer relationship management (CRM) software gives solopreneurs and single business owners the ability to organize, track, and automate outreach for their network of personal and professional contacts. We compared a variety of intuitive, easy to use, and affordable personal CRM systems to identify the top six and the best overall. Evaluating the Best Personal…
6 Best Small Business VoIP Service Providers for 2021
Today’s leading voice-over-internet-protocol (VoIP) services transmit calls as data over the internet in order to provide cheaper calling, texting, and voicemail features than landline or cellular alternatives. They also have advanced features like video calling, auto-attendants, and mobile apps. We looked at the best small business VoIP systems on the market and evaluated them based…
Top 6 Cheap VoIP Services for 2021
Cloud-based VoIP systems cost less compared to traditional landlines or office private branch exchange (PBX) systems; however, any business phone system can still be expensive. That said, most VoIP plans allow you to use any device to make calls in their lowest-tiered plans, and all you need is an internet connection. Therefore, we looked at…