Customer relationship management (CRM) software offers various tools to help businesses improve their relationships and interactions with prospects and customers. We’ve identified the 12 most essential features and functionalities small businesses should look for when evaluating CRM software in order to make the most of your investment. These are: Contact management: Used to record, track,…
6 Best Hospitality & Hotel CRM Software for 2021
Customer relationship management (CRM) software for businesses engaged in hospitality services, such as restaurants, event planners, and hotels, provide tools to engage potential customers, schedule reservations or bookings, and manage event-based projects. The best also include features like service ticket generation and payment processing functionalities. We evaluated various CRMs for hotel and hospitality businesses based…
13 Auto-attendant Scripts & Tips Your Customers Will Appreciate
Auto-attendants improve customer calling experiences by letting your clients find information to solve issues or route themselves to the correct extension. Your business needs a professional-sounding auto-attendant script that’ll walk users seamlessly through the calling workflow. Starting from scratch can be intimidating—that’s why we went ahead and created 13 auto-attendant scripts you can use to…
How to Use Skype for Business in 5 Easy Steps
Skype for Business is a robust video communication platform that offers everything—from instant messaging to HD video conferencing. For many years now, it has helped teams communicate instantly from across the world. Get started by setting up a Microsoft 365 account, downloading the app, and adding contacts to your Skype for Business account. Then, set…
ERP vs CRM: Which Is Better for Small Businesses?
Enterprise resource planning (ERP) software centralizes operations such as finance, human resources, inventory, and supply chain management. This makes ERPs more robust than customer relationship management (CRM) software, which helps businesses manage contact interactions and deals. As a result, ERPs are more expensive than CRMs, are difficult to learn how to use, and are typically…
The 6 Best CRM Call Center Software in 2021
Customer relationship management (CRM) software for call centers offers telephonic features for tracking and making business calls in addition to tools for contact and lead management. The best CRM call center software also provides things like workflow automation, data-enriched contact profiles, and other call-centric analytics while remaining at an affordable price. We compared dozens of…
Pipedrive vs HubSpot: Which Is Better for You in 2021
Pipedrive and HubSpot are customer relationship management (CRM) providers that offer small businesses the ability to achieve and monitor their sales outreach goals more efficiently. Pipedrive can provide low-cost plans for organizations to manage sales goals and related activities. Meanwhile, HubSpot offers lead capture and marketing tools not offered by Pipedrive that are particularly effective…
How to Set Up & Use Your Grasshopper Phone in 5 Steps
Grasshopper is a virtual phone number provider that requires an existing connected smartphone or computer to use the system. The great thing about this phone service is that it’s simple to set up and use. To start using the service, you need to choose a plan and a phone number, download the app, select a…
Pipedrive vs Freshworks CRM: Pricing, Features & What’s Best
Pipedrive and Freshworks CRM both have contact management, visual sales pipeline tools, and lead scoring features. However, Pipedrive offers lower-priced plans, more integration options, as well as 24/7 chat and email support. In contrast, Freshworks CRM is priced higher but has more customization options, offers in-app calling, and has phone support. Here’s a quick look…
Pipedrive vs Salesforce: Which Is Better for You in 2021?
Pipedrive and Salesforce are both highly customizable customer relationship management (CRM) software, allowing businesses to manage sales processes through contact management and marketing outreach tools. Pipedrive is lower cost with user-friendly, easy-to-use tools for managing leads and simple deals. In contrast, Salesforce is an advanced CRM with robust features for more complex sales pipelines. When…
What Is Voice-over-Internet-Protocol?
Voice-over-Internet-Protocol (VoIP) systems, also known as IP telephony, are a type of business phone system that transmits calls as data over the internet rather than conventional copper wires. As a result, they are more versatile and easier to implement than public switched telephone network (PSTN) technology, which is more commonly called a traditional landline. VoIP…
6 Best CRM Software for Mailchimp Users in 2021
is a popular marketing automation platform that allows small businesses to build and execute effective email marketing campaigns. Integrating your customer relationship management (CRM) software with Mailchimp automates the customer journey and provides customer insights helpful in converting more leads. In this article, we explore some of the best Mailchimp CRM integrations to find the…