A customer relationship management (CRM) software is a tool that businesses use to manage and improve their relationships and interactions with prospects and customers. CRM solutions generally fall into three fundamental types: operational, analytical, and collaborative. In this article, we outline the features and benefits of each CRM type, including their best use cases, to…
The 5 Best VoIP Apps for iPhone in 2021
A great VoIP app for iPhone allows you to make VoIP calls from the same device that you would normally use to make personal calls. These apps eliminate the need for work phones and can also allow you to use local or national numbers (1-800, 1-888, and so on) for your business. Most VoIP phone…
6 Best Social CRM Platforms for 2021
Social customer relationship management (CRM) platforms work with social media, enabling you to track engagements, listen to your audience on at least one social channel, and better manage ads. Combining CRM software with social media allows you streamline customer interactions through all lifecycle stages and provides richer contact data. We’ve selected six social CRM platforms…
6 Best Contractor & Construction CRM Software for 2021
A customer relationship management (CRM) software for businesses engaged in construction or contract labor provides tools to manage contract leads, bids, and current projects. These features work best for operations in general contracting and specialty trades like carpentry, demolition, plumbing, electric work, restoration, and welding. We looked at various CRM software that work best for…
The 6 Best Softphone Apps for 2021
Softphone apps work on any internet-connected device, allowing users to make and receive calls on computers and tablets as well as on mobile phones. While there are standalone apps and many provider plans come with a desktop user interface, the best VoIP softphone apps also can provide more than a central location to manage calls…
The 6 Best CRM Software for Email Marketing in 2021
Customer relationship management (CRM) software with email marketing capabilities allows businesses to communicate with their leads and customers individually or on a mass scale without having to leave the tool. A CRM with email marketing includes features for designing email templates, deploying them, and monitoring the results of email campaigns. We evaluated dozens of CRMs…
Talkroute Review: Is It Right for Your Business?
Talkroute is a virtual phone system that enables users to make and receive business phone calls through mobile devices, laptops, and desktops. The service allows you to purchase a dedicated business phone number and offers call management features like call forwarding and routing. It is built for small business owners who want to separate their…
6 Best Xero CRM Integrations for 2021
The integration between Xero and customer relationship management (CRM) software streamlines how businesses manage and track payments, invoices, and billing processes. Having a CRM that works with your accounting software lets you create deals and capture leads more efficiently as you get a complete view of your sales processes in one dashboard. In this article,…
Top Producer CRM Review: Is It Right for Your Business?
is customer relationship management (CRM) software created for real estate agencies. It offers an array of tools, such as built-in text and email communication, real estate market snapshot reports, and integration with over 150 real estate lead sources. It’s best for small real estate brokerages that want a CRM focusing on the direct sales process….
VoIP vs Landline: Which Is Better for Your Small Business?
When choosing your small business phone system, which option should you select: a conventional landline or voice-over-internet-protocol (VoIP) service? Since VoIP offers more advanced call management features, the VoIP vs landline debate seems like it has a clear winner. However, there are some instances where a business landline system may work better. Find out which…
6 Best Call Center Phones in 2021
Call center phones are at the heart of any customer support or contact center team. These integral pieces of hardware must provide crystal-clear audio and video, and they need to be compatible with voice-over-internet-protocol (VoIP) service providers. You’ll also want to find a call center phone that’s easy to use and affordable, on top of…
The 9 Best Call Center Phone Systems Features to Use Today
Today’s leading call center phone systems leverage voice-over-internet-protocol (VoIP) technology and cloud-based infrastructure to better manage inbound and outbound call traffic. These progressive systems give businesses access to advanced call center features like automatic call distribution (ACD), interactive voice response (IVR), CRM integrations, and live call monitoring. When evaluating the right call center phone system…