The term “call screening” is a broad phrase that refers to a telephone call handling technology. It allows you to decide whether or not you want to answer a call, block it, transfer it, and so on based on who is calling. In the past, this was done using hardware like answering machines and later,…
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Call Whisper: What It Is & How It Works
Call whisper is a telephony feature found with many voice-over-internet-protocol (VoIP) providers. It is a call screening technique that triggers an automated message identifying the source of the call before offering you the decision whether or not you’d like to pick up the phone. Call whisper can also help you to track your callers’ locations…
6 Best Call Center Phones
Answering and making telephone calls is an integral part of any call center environment, which makes it even more important to have the proper equipment for doing so. You want calls to sound clear and high definition, but you also want your phone to be easy to use and handle in the meantime. Call center…
6 Best Business Cell Phone Plans
Business cell phone plans can refer to the traditional device and carrier combination offered by cellular service providers, however, the term can also apply to mobile apps that extend the functionality of an office’s phone system to personal smartphones for organizations that prefer the flexibility of a bring your own device (BYOD) policy. Therefore, to…
Phone.com vs Grasshopper: Which Is Better for Small Business?
Phone.com is a voice-over-internet-protocol (VoIP) provider that provides everything from desk phones to routing equipment, with features like SMS texting and video conferencing. Grasshopper is a virtual phone service, which allows you to place business calls over the internet using no additional equipment but your smartphone. While both services offer similar call management features, they…
Ooma vs Google Voice: Which Is Better for Small Business?
Ooma and Google Voice are both internet-based phone technology. Voice is a virtual phone service, while Ooma is a voice-over-internet-protocol (VoIP) solution. Both have handy business features such as SMS messaging and voicemail options. However, Ooma has four increasingly robust service tiers. By contrast, Google Voice’s single free plan is a comparatively basic service with…
Sideline vs Google Voice: Which Is Better for Small Business?
Companies that don’t need a full-scale phone solution are the best candidates for Sideline and Google Voice. Each is a virtual phone service, providing a business telephone number to subscribers while also offering features like SMS texting and voicemail capabilities. However, the main difference between the two is that Sideline was built for collaboration in…
5 Best Autodialer Apps for Business Professionals
Call center environments move quickly, making an autodialer an integral part of the workday. Used by organizations with a heavy call volume, there are many different autodialer apps to choose from. An automatic dialer, or autodialer, makes telephone calls in bulk using dialing software, making it easier on agents and more or less eliminating the…
6 Steps to CRM Implementation
Customer relationship management (CRM) implementation is the process of setting up and running CRM software. Most CRMs are easy to use, but careful planning is required to ensure that the system’s setup, integrations, customization, testing, and reporting are aligned with company goals and set your sales team up for success. Why You Need a CRM…
HubSpot vs Salesforce: Which One Is Best in 2020?
Both HubSpot and Salesforce provide customer relationship management (CRM) software that make it easier for marketing and sales teams to monitor and manage interactions with leads. HubSpot is more of a small business-friendly CRM for its ease of use and free-forever plan, while Salesforce is suited for small businesses that want the availability of advanced…
Best Call Center Software & Phone System Features
Most of today’s leading call center software systems are internet-based and leverage voice-over-internet-protocol (VoIP) technology. Common features include automatic call distribution (ACD), interactive voice response (IVR), and support for support over email. There are also modules that let you listen in on your staff’s calls and evaluate performance. 1. Automatic Call Distribution Automatic call distribution…
VoIP vs Landline: Which Is Better for Small Business?
Between a voice-over-internet-protocol (VoIP) phone system and a traditional landline, it seems like picking a business phone solution should be an easy choice. In our heavily technology-reliant world, most businesses opt for VoIP technology. However, there are some companies that still choose a landline system for their business needs. When to choose a VoIP service:…