Customer relationship management (CRM) software is a database used to track customer activities, leads, and sales opportunities. Logging this important information provides insights on your entire sales, marketing, customer service, and finance teams, and allows you to tailor interactions to enhance relationships with your customers. What a CRM Is Customer relationship management systems are designed…
Top 6 Cheap VoIP Services for 2021
Cloud-based VoIP systems cost less compared to traditional landlines or office private branch exchange (PBX) systems; however, any business phone system can still be expensive. That said, most VoIP plans allow you to use any device to make calls in their lowest-tiered plans, and all you need is an internet connection. Therefore, we looked at…
6 Best Remote Access Software for 2021
Remote access software enables local users to take control of any mobile device, laptop, or tablet—no matter how far away it is. Whether your customer support agent needs to troubleshoot an international customer issue or your IT team needs to install new applications on employee devices, remote access software lets you get the job done…
Ooma vs Vonage: Which Is Better for Your Small Business?
Ooma and Vonage are voice-over-internet-protocol (VoIP) providers that deliver small business phone services over your internet connection. Both solutions offer standard features, like unlimited calling and virtual receptionists. But stark differences exist, from Ooma’s lack of video conferencing to Vonage’s more complex setup. Overall, Vonage tends to be a better deal with its collaboration and…
Best Unified Communications Platforms for Your Small Business
You’ve probably jumped on a Zoom call or instant messaged a co-worker online. There’s a good chance you’ve attempted to do both at once by opening different applications or tabs in your web browser. Unified communications (UC) puts all conversations into one spot for easy access from anywhere. What Is Unified Communications? Unified communication is…
How to Set Up & Use Your Grasshopper Phone in 6 Steps
To use Grasshopper as a phone system, all you need to do is pick your package and set up the mobile app. That said, to make it work, you must have an existing phone number to route calls to since Grasshopper is a virtual phone number provider. However, it is otherwise easy to get started….
6 Best Contact Management Software
Contact management software helps users organize contacts, track interactions, and record each touchpoint of a customer’s journey. As a primary feature of customer relationship management (CRM) software, contact management solutions also typically offer features like lead and deal management as well as automated emailing. We used our scoring tool to determine which CRMs offer the…
6 Best Services for VoIP International Calls
One of the best features about today’s leading voice-over-internet-protocol (VoIP) systems is that they offer affordable, if not outright free, calling to international numbers. We looked at the best international calling services on the market and evaluated them based on cost, features, and usability. We then narrowed the selection down to the best six providers….
8 Phone Tree Template Examples for Small Businesses
Phone trees are written diagrams for your voice menu and are designed to visualize the way in which your phone system will route incoming callers and can be used to plan outgoing call routes for multiple numbers simultaneously. Using a phone tree template for your business phone system can be as easy as copying a…
6 Best Microsoft Teams Alternatives for 2021
Microsoft Teams offers free and paid plans to help remote workers stay connected. However, teams working outside of the Microsoft 365 platform may be better off with another option for communication. Therefore, we looked at various team chat and collaboration tools that provide similar user-friendly features, comparable per user prices, and clear video calling to…
What Is Voice-over-Internet-Protocol (VoIP)?
Voice-over-internet-protocol (VoIP) is a technology in which calls are transmitted as data over the internet to other types of phone systems. Phone services using VoIP are less expensive than their landline-based counterparts. They also have many features that landline setups do not, like video calling, text messaging, and automated attendants that greet and route callers…
How to Get a Google Voice Number in 5 Steps
Google Voice is a free virtual phone service that gives you a local phone number that can be forwarded to a cell phone or a landline, allowing you to separate professional from personal calls. It’s also easy to get a Google Voice number. All you have to do is register for an account, pick a…