Most of today’s leading call center software systems are internet-based and leverage voice-over-internet-protocol (VoIP) technology. Common features include automatic call distribution (ACD), interactive voice response (IVR), and support for support over email. There are also modules that let you listen in on your staff’s calls and evaluate performance. 1. Automatic Call Distribution Automatic call distribution…
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VoIP vs Landline: Which Is Better for Small Business?
Between a voice-over-internet-protocol (VoIP) phone system and a traditional landline, it seems like picking a business phone solution should be an easy choice. In our heavily technology-reliant world, most businesses opt for VoIP technology. However, there are some companies that still choose a landline system for their business needs. When to choose a VoIP service:…
Nextiva vs Vonage: Which Is Better for Small Business?
Nextiva and Vonage are voice-over-internet-protocol (VoIP) phone providers with similar features like SMS texting and call log reports. The two services are highly comparable in terms of service and overall quality, but the features included in each service tier vary, which can result in one service being better than the other for your small business….
6 Best Call Center Phone Systems for 2020
A call center phone system can help teams handle incoming call traffic by answering calls and routing callers to the right extension, even when there is a high volume of incoming calls. They also can include advanced features like unlimited domestic calling and interactive voice response (IVR) features. We looked at the best call center…
How to Setup VoIP Phone Service in 9 Steps
Voice-over-internet-protocol (VoIP) services offer customers a wealth of features at a more affordable price than landline-based setups. However, the setup process may seem overwhelming, especially if this is your first time. Luckily, there are simple steps that can help you assess your budget and figure out what your desired features are before you need to…
6 Best VoIP Apps for Business 2020
The majority of today’s leading voice-over-internet-protocol (VoIP) services come standard with mobile apps for both iOS and Android devices. We examined the best apps on the market and evaluated them based on price, functionality, and usability. We then narrowed them down to the best six before picking the overall winner. VoIP systems are great for…
6 Best join.me Alternatives
join.me is a virtual meeting app that includes screen sharing and video conferencing. It allows a maximum of 250 participants per meeting, 1TB of storage, and it ranges between $10 and $30 per user, per month on a yearly basis. However, though rich in features and a relatively low price tag, join.me is only one…
Most Reliable VoIP Test Tools
It’s a wise idea to test your network before choosing a new phone system or upgrading an existing system, and to periodically check your bandwidth’s overall health. VoIP test tools report metrics like network speed, lag times, and data loss, which can tell you if your network can support VoIP phone technology or if it’s…
Dialpad vs RingCentral: Which Is Best?
Voice-over-internet-protocol (VoIP) telephone systems are a staple in business settings. Dialpad and RingCentral are two VoIP systems that each have their pros and cons, but are both intuitive phone solutions for different kinds of businesses. Dialpad starts at $15 monthly serving a minimum of one user, while RingCentral starts at $19.99 and serves up to…
Top 6 Free Conference Call Services 2020
Conference calling systems help your team work together even when everyone is physically apart. Fortunately, there are many services that help you stay in touch with employees without having to spend any money. We looked at the best free conference call services on the market and evaluated them based on pricing and features. Top 6…
Conference Bridge: What It Is & How to Use It
Conference bridging is very similar to a conference call. The difference between the two lies in who does the work. For example, a conference call requires the meeting host to manually dial participants and add them to the call. A conference bridge, on the other hand, allows participants to dial directly into a group call…
6 Best Ooma Alternatives 2020
Ooma is a popular voice-over-internet-protocol (VoIP) solution because of its affordability, simple pricing structure, and general usability. However, businesses that want their phone service to include more advanced features like video conferencing and software integrations may have to look elsewhere. To help, we looked at some of the best Ooma competitors on the market and…