Salesforce Service Cloud is a customer service software for sales and client support professionals. Built on Salesforce Customer 360, it features an AI-powered chatbot, a live agent chat tool, and a self-service portal. This article covers Salesforce Service Cloud reviews and pricing. Ready to get started? Try it for free.
Salesforce Service Cloud Pricing
The Salesforce Service Cloud pricing scheme covers four plans, billed annually: Essentials ($25 per user per month), Professional ($75 per user per month), Enterprise ($150 per user per month), and Unlimited ($300 per user per month). The main difference between these is access to premium features, such as web services API and 24/7 support and configuration services.
Plans | Annual Pricing* ($/User/Month) | Access to Web Services API |
|---|---|---|
Essentials | $25 | x |
Professional | $75 | x |
Enterprise | $150 | ✓ |
Unlimited | $300 | ✓ |
*Annual plans are paid in a lump sum.
Those subscribed to the Enterprise and Unlimited plans may extend their subscriptions’ capabilities with add-on tools—such as Field Service Lightning (starts at $50 per user per month), Digital Engagement ($75 per user per month), and Service Cloud Einstein ($50 per user per month), and more. All add-ons are paid annually at the beginning of a billing cycle.
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Summary of Positive Salesforce Service Cloud Reviews
Users who gave positive Salesforce Service Cloud reviews said that it is a great product for sending and monitoring support issues. Others like that its dashboard and reporting features are customizable and can be shared across various departments in an organization.
“I’ve found Salesforce Service Cloud to be a great product for submitting and tracking support issues. At a previous engagement, we used it to track support tickets. It made it super easy to stay in contact with customers and the issues they were having.”
— Brett Davis
Summary of Negative Salesforce Service Cloud Reviews
Users who gave negative Salesforce Service Cloud reviews said that its many features might be too complex for those who have limited technical background. Some others commented that its documentation tools are not user-friendly.
“For people who do not have a good technical basis, this software can turn out to be very complex and challenging if you just want to start it and work immediately. The chances of making mistakes are many if there is a constant update of data about each client, so your team has to be very prepared for these tasks.”
—John C. Spearman
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Salesforce Service Cloud Features
Check out the list below of some of Salesforce Service Cloud’s features:
- Automated agent routing
- AI-powered chatbot and live agent chat
- Customizable branding
- Self-service portal
- Service console apps
- Case management
- Reports and analytics
- Service contracts and entitlements
- And more
Salesforce Service Cloud FAQs
Can I upgrade my plan or purchase add-ons at any time?
Yes, you may do so for both. Contact its sales team if you plan on upgrading your plan or getting additional features.
Can I pay my subscription monthly?
No, you can’t. Salesforce Service Cloud only offers subscriptions that are billed annually.
Popular Integrations
Here is a list of some of Salesforce Service Cloud’s popular integrations:
- Salesforce
- Mailchimp
- Jira
- QuickBooks
- TeamViewer
- HubSpot CRM
- Freshdesk
- Trello
Salesforce Service Cloud Alternatives
Have you read these Salesforce Service Cloud reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer service software.
